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XP workstation can't print to HP 8550

Posted on 2003-03-05
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Last Modified: 2013-12-15
XP workstation in our domain can't print to this one colour printer. Can see the properties of the printer. Can print to other printers. User can print to the troublesome colour printer from another workstation.

We can't delete the printer with usual methods. Workaround for now is to install the printer locally with a TCP/IP port to the printers IP address. But that is not a preferred method of configuring printers around here.

Oh. The printserver is NT4. And there might be a driver incompatability. But then this problem would appear on more than one workstation.

Thanks in advance for any ideas.
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Question by:msubasic
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by:heskyttberg
ID: 8086972
Hi!

I can only advise one thing in a situation like this.
Either use a local TCP/IP port on the client it's only one.

Or you have to reinstall the workstation, this will most likely resolve the problem.

You could also try to install the latest print dirvers on the client, but this I hope you allready tried.

Regards
/Hans - Erik Skyttberg
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Author Comment

by:msubasic
ID: 8089320
Thanks Hans.

Yes we did try new local drivers. We also figured a complete install would fix it. But hoped to avoid that if possible.
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heskyttberg earned 195 total points
ID: 8093612
Hi!

Yeah I know the feeling, but we get this kind of behaviuor on some computers and we just reinstall them.
That's why we created a scripted setup of the standard workstation, we put in a boot diskette and boot remove it and then just let the scripts do the rest which usually takes an hour or so, afterwards we have a client with all regular software and such.

You could also try to find everything in the registry connected to this printer delete all thoose keys reboot.
Remove all printer files for that printer and reinstall it.

This might take you some 3-4 hours ánd might still not work so, the easiest is to let that client to print directly to printer or reinstall computer.

Regards
/Hans - Erik Skyttberg
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Author Comment

by:msubasic
ID: 8197600
We'll live with the non-standard port as a workaround for now. We'll rebuild the workstation when it really needs it.

Thanks for the help.
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