?
Solved

Internet Printing Problem

Posted on 2003-03-06
15
Medium Priority
?
392 Views
Last Modified: 2007-12-19
I am using MS Internet Explorer 6.  When I want to print a webpage I click on file, go to print preview and click on that and a blank page appears.  On the bottom of the page is "file://c:\windows\temp\mjshr.html". I made up the html page name because I forgot the real one.  It seems that either windows or IE 6 is trying to store the html document in the windows\temp folder before it prints it.  On other machines the name of the page appears like this "http://www.expert-exchange.com/Micellaneous/qAskQuestion.jsp" and it prints just fine.

How can I change my printer settings, either in windows or IE to go right to the website and print?  Is this done in Internet Explorer?  I am using Windows 98.  
0
Comment
Question by:charliebcc
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
  • 2
  • +3
15 Comments
 
LVL 1

Expert Comment

by:eslsys
ID: 8090195
I suspect that the page you are viewing uses frames. Don't be mislead by whats shown on the bottom of the screen, the browser has cached the page and showing it from there in print preview. Try using your mouse to highlight some text in an area of the browser you wish to print and then go into print preview or left click on that area an select print frame from the pop-up menu.

Good luck
0
 

Author Comment

by:charliebcc
ID: 8090843
I did that and got the exact same results.  I don't think it is frames.  It has something to do with the way it is  trying to store the file in the windows\temp folder.  It does the same thing in pages that I know don't have frames. Why is it that it has files://windows\temp when every other computer I checked refers directly to the website?
0
 
LVL 1

Expert Comment

by:eslsys
ID: 8091287
I still believe that the image you are attempting to print is cached. Try clearing your cache,go to the tools menu item, click Internet Options and under the Temporary Internet Files heading click Delete Files ...
0
Enroll in August's Course of the Month

August's CompTIA IT Fundamentals course includes 19 hours of basic computer principle modules and prepares you for the certification exam. It's free for Premium Members, Team Accounts, and Qualified Experts!

 

Author Comment

by:charliebcc
ID: 8092636
Thank you for the suggestions.  I have done all of this. I have looked at the printer settings, and checked the obvious, what I need to check is the problem I described.  Let me repeat, when print prewiew is selected it shows a blank page and prints out the same.  Is there anyone that knows about this problem.  It also happens if you just select print. Please look at the question.
0
 
LVL 9

Expert Comment

by:MSGeek
ID: 8095091
Just to follow up on eslsys.. I know this will not solve the problem, but may help troubleshoot your issue.  Can you select the information on the web page, rignth-click and copy it, then paste to Word and print it??
0
 

Expert Comment

by:LordCheeseHat
ID: 8097364
Try this!

If you have MSword save the webpage (file>save as) then open it up in word you should be able to print it from here hopefully. I work in a computer lab (doesn't mean I'm smart though) and I see this problem alot with students wanting to print things, if it's text your trying to print then highlight it and when you go to print click the thing that says selection.
0
 

Author Comment

by:charliebcc
ID: 8104947
I can cut and paste it into MS Word or anything else.  What I am trying to determine is why it is not printing out on this particular maachine (Pentium II, 166 mgz, running Windows 98)I checked the hard drive and there is enough space.  The machine has enough RAM and it appears to be running fine except for this little glich.  If it is storing the page in the cache it is not letting me see it.  I thing that it is storing it in a file that windows is not looking at.  Hence "file://c:\windows\temp\mjshr.html". I think that this is the primary problem, but I don't know how to change the path so windows looks at the webpage.  This is where I need help.  Is there a setting, whether in windows or IE to change the path?  
0
 
LVL 9

Expert Comment

by:MSGeek
ID: 8105201
Not that I am aware of.  BTW, IE 6 was really designed with XP in mind.  It may be a stretch to run it on Win98, not that it can't be done without problems.  Heva you tried uninstalling IE 6 and reinstalling it or going to IE 5.5 sp 2?
0
 

Expert Comment

by:JAGULARS
ID: 8216478
What I do is take a screenshot by holding down Ctrl and Alt and then pushing the printscreen button. On Windows ME that puts whatever is on your screen onto the clipboard. Then I open WordPad and click paste. What was on my screen is now displayed in WordPad and then I click file and then print.
0
 
LVL 9

Expert Comment

by:MSGeek
ID: 8217155
charlieebcc.. I was surprised this one is still open, you may want to close this question.
0
 

Author Comment

by:charliebcc
ID: 8218935
msgeek...I haven't really received a satisfactory answer to my question.  How do I close this with out accepting an answer to my question?

C
0
 
LVL 9

Expert Comment

by:MSGeek
ID: 8218998
Post a request in Community Suppot with a the URL to this question.
0
 

Expert Comment

by:SpideyMod
ID: 8219979
A request for a refund has been made.  Experts you have 72 hours to object.

SpideyMod
Community Support Moderator @Experts Exchange
0
 

Expert Comment

by:JAGULARS
ID: 8220210
<<<<How can I change my printer settings, either in windows or IE to go right to the website and print?  Is this done in Internet Explorer?  I am using Windows 98.>>>>

Your printer does not access the internet. None of them do that I am aware of. There can be a few "packets" that sometimes are directed at your printer. A printer is a peripheral "input" device that spits out what you put into it.

It is your browser that goes to the website, printers don't go to websites.

<<<<"file://c:\windows\temp\mjshr.html">>>>

For some reason your command to print is being redirected to a file on your hard drive.

I would delete that file or rename it "bluefreakingchicken" and make note of the original file name and was it was changed to.

0
 

Accepted Solution

by:
SpideyMod earned 0 total points
ID: 8233814
PAQ'd and all 100 points refunded.

SpideyMod
Community Support Moderator @Experts Exchange
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This story has been written with permission from the scammed victim, a valued client of mine – identity protected by request.
An introduction to the wonderful sport of Scam Baiting.  Learn how to help fight scammers by beating them at their own game. This great pass time helps the world, while providing an endless source of entertainment. Enjoy!
The Bounty Board allows you to request an article or video on any technical topic, or fulfill a bounty request to earn points. Watch this video to learn how to use the Bounty Board to get the content you want, earn points, and browse submitted bount…
Where to go on the main page to find the job listings. How to apply to a job that you are interested in from the list that is featured on our Careers page.
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question