• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 393
  • Last Modified:

Internet Printing Problem

I am using MS Internet Explorer 6.  When I want to print a webpage I click on file, go to print preview and click on that and a blank page appears.  On the bottom of the page is "file://c:\windows\temp\mjshr.html". I made up the html page name because I forgot the real one.  It seems that either windows or IE 6 is trying to store the html document in the windows\temp folder before it prints it.  On other machines the name of the page appears like this "http://www.expert-exchange.com/Micellaneous/qAskQuestion.jsp" and it prints just fine.

How can I change my printer settings, either in windows or IE to go right to the website and print?  Is this done in Internet Explorer?  I am using Windows 98.  
0
charliebcc
Asked:
charliebcc
  • 4
  • 4
  • 2
  • +3
1 Solution
 
eslsysCommented:
I suspect that the page you are viewing uses frames. Don't be mislead by whats shown on the bottom of the screen, the browser has cached the page and showing it from there in print preview. Try using your mouse to highlight some text in an area of the browser you wish to print and then go into print preview or left click on that area an select print frame from the pop-up menu.

Good luck
0
 
charliebccAuthor Commented:
I did that and got the exact same results.  I don't think it is frames.  It has something to do with the way it is  trying to store the file in the windows\temp folder.  It does the same thing in pages that I know don't have frames. Why is it that it has files://windows\temp when every other computer I checked refers directly to the website?
0
 
eslsysCommented:
I still believe that the image you are attempting to print is cached. Try clearing your cache,go to the tools menu item, click Internet Options and under the Temporary Internet Files heading click Delete Files ...
0
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
charliebccAuthor Commented:
Thank you for the suggestions.  I have done all of this. I have looked at the printer settings, and checked the obvious, what I need to check is the problem I described.  Let me repeat, when print prewiew is selected it shows a blank page and prints out the same.  Is there anyone that knows about this problem.  It also happens if you just select print. Please look at the question.
0
 
MSGeekCommented:
Just to follow up on eslsys.. I know this will not solve the problem, but may help troubleshoot your issue.  Can you select the information on the web page, rignth-click and copy it, then paste to Word and print it??
0
 
LordCheeseHatCommented:
Try this!

If you have MSword save the webpage (file>save as) then open it up in word you should be able to print it from here hopefully. I work in a computer lab (doesn't mean I'm smart though) and I see this problem alot with students wanting to print things, if it's text your trying to print then highlight it and when you go to print click the thing that says selection.
0
 
charliebccAuthor Commented:
I can cut and paste it into MS Word or anything else.  What I am trying to determine is why it is not printing out on this particular maachine (Pentium II, 166 mgz, running Windows 98)I checked the hard drive and there is enough space.  The machine has enough RAM and it appears to be running fine except for this little glich.  If it is storing the page in the cache it is not letting me see it.  I thing that it is storing it in a file that windows is not looking at.  Hence "file://c:\windows\temp\mjshr.html". I think that this is the primary problem, but I don't know how to change the path so windows looks at the webpage.  This is where I need help.  Is there a setting, whether in windows or IE to change the path?  
0
 
MSGeekCommented:
Not that I am aware of.  BTW, IE 6 was really designed with XP in mind.  It may be a stretch to run it on Win98, not that it can't be done without problems.  Heva you tried uninstalling IE 6 and reinstalling it or going to IE 5.5 sp 2?
0
 
JAGULARSCommented:
What I do is take a screenshot by holding down Ctrl and Alt and then pushing the printscreen button. On Windows ME that puts whatever is on your screen onto the clipboard. Then I open WordPad and click paste. What was on my screen is now displayed in WordPad and then I click file and then print.
0
 
MSGeekCommented:
charlieebcc.. I was surprised this one is still open, you may want to close this question.
0
 
charliebccAuthor Commented:
msgeek...I haven't really received a satisfactory answer to my question.  How do I close this with out accepting an answer to my question?

C
0
 
MSGeekCommented:
Post a request in Community Suppot with a the URL to this question.
0
 
SpideyModCommented:
A request for a refund has been made.  Experts you have 72 hours to object.

SpideyMod
Community Support Moderator @Experts Exchange
0
 
JAGULARSCommented:
<<<<How can I change my printer settings, either in windows or IE to go right to the website and print?  Is this done in Internet Explorer?  I am using Windows 98.>>>>

Your printer does not access the internet. None of them do that I am aware of. There can be a few "packets" that sometimes are directed at your printer. A printer is a peripheral "input" device that spits out what you put into it.

It is your browser that goes to the website, printers don't go to websites.

<<<<"file://c:\windows\temp\mjshr.html">>>>

For some reason your command to print is being redirected to a file on your hard drive.

I would delete that file or rename it "bluefreakingchicken" and make note of the original file name and was it was changed to.

0
 
SpideyModCommented:
PAQ'd and all 100 points refunded.

SpideyMod
Community Support Moderator @Experts Exchange
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 4
  • 4
  • 2
  • +3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now