I'm trying to set up a new DSL line on WinXP Home. Their software alerted me with "DUN creation failed or DUN not installed correctly".
I called support and we walked through the installation manually as described in 283070 (http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B283070
), but when we got to:
"Connect using a broadband connection that requires a user name and password or Connect using a broadband connection that is always on" it was greyed out.
This is a known issue and I found it in the Microsoft Knowledge Database as 320558 (http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B320558
I followed the directions but neither method worked. I'm out of resources, so I turn to you wonderful people.