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pcAnywhere 10.5 - Can't see host machines mouse cursor.

I have been unable to see the hosts mouse cursor when connecting to various PCs. I want to use it for training so this is very desirable.

Is there a setting that controls this somewhere? I typically have mouse and keyboard enabled on both and the host can move the mouse and control programs - I just cant see the mouse.

Please advise.
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tdantona
Asked:
tdantona
1 Solution
 
BigBadBobCommented:
the only thing i can think of is that the two systems have different mouse cursors, and the one on the host machine cannot be displayed remotely because it is not supported?

Bit of a long shot and unlikely, but cant think of anything else, sorry.
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tdantonaAuthor Commented:
I dont see the mouse on ANY PC I log into. That's about 50 machines all over the country and from different remote PCs.
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BigBadBobCommented:
Ah ok, sorry my mistake. hmmm, have you updated PcAnywhere using liveupdate and get the latest updates for it?
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smallbeeCommented:
http://service1.symantec.com/SUPPORT/pca.nsf/395b2a511976725b88256b10002f2c32/ad970e9ef7526f3b85256a68006c107c?OpenDocument&sone=pca_105_tasks.html&stg=3&prod=pcAnywhere&ver=10.5%20for%20Windows%2095/98/Me/NT/2000/XP&base=http://www.symantec.com/techsupp/pca/&next=pca_105_contact_tscs_solve.html&src=sg&pcode=pca&svy=


Remote mouse or keyboard does not control host computer

Situation:
You have connected to a pcAnywhere host, but cannot control the host's keyboard or mouse. Someone sitting at the host can control them with no difficulty.

Solution:
You can configure a pcAnywhere host to allow mouse and keyboard control in one of three ways:

Both the host and remote can control the mouse and keyboard
Only the remote can control the mouse and keyboard
Only the host can control the mouse and keyboard

This setting is specific to each host and must be changed for each host. "Host and Remote" is the default setting.

To examine or change this setting:
1. In the pcAnywhere Manager on the host computer, click Hosts.
2. Right-click the host item, and then click Properties.
3. Click the Security Options tab.
4. Under "Session Options", set the "Keyboard/Mouse active during session" option to "Host and Remote" or "Remote Only."
5. Click OK, cancel and then relaunch the pcAnywhere host item.

NOTE: If the "Keyboard/Mouse active during session" is changed to "Remote Only," the host computer's mouse and keyboard will not function during a pcAnywhere session.

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tdantonaAuthor Commented:
No, sorry that's off track. I can control it just fine and so can they - I just CANT SEE the users mouse as it moves around, it's invisible. When they click on something it works and I can then tell where they are. When I control it I see it fine of course.

pcAnywhere is up to date, yes.
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loralCommented:
Let me ask this, just for clarification; please realize this is harder to follow in print than it is explained in person or voice....

Have you tried moving your mouse on the host all over SLOWLY over areas where icons are to see if you see any activity at all on the remote?

Have you asked someone looking at the host if the mouse cursor is moving when you move it on your end???

Have you checked these settings on your end:

1. In the pcAnywhere Manager on the host computer, click Hosts.
2. Right-click the host item, and then click Properties.
3. Click the Security Options tab.
4. Under "Session Options", set the "Keyboard/Mouse active during session" option to "Host and Remote" or "Remote Only."
5. Click OK, cancel and then relaunch the pcAnywhere host item.

Since you say this happens on every computer you try to remote, it seems the problem is in your setup somewhere.  Symantec posts this to troubleshoot the problem you are reporting:

http://service1.symantec.com/SUPPORT/pca.nsf/395b2a511976725b88256b10002f2c32/fa51515cbcae5a3c88256a14006b814b?OpenDocument&sone=pca_105_tasks.html&stg=3&prod=pcAnywhere&ver=10.5%20for%20Windows%2095/98/Me/NT/2000/XP&base=http://www.symantec.com/techsupp/pca/&next=pca_105_contact_tscs_solve.html&src=sg&pcode=pca&svy= 

Long link, I hope it worked.

Loral
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CleanupPingCommented:
tdantona:
This old question needs to be finalized -- accept an answer, split points, or get a refund.  For information on your options, please click here-> http:/help/closing.jsp#1 
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SpazMODicCommented:
PAQed - no points refunded (of 250)

SpazMODic
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