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XP "Toolbars" taskbar menu greyed out

Posted on 2003-03-07
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Last Modified: 2012-08-14
Hi
If I right click on my Windows XP taskbar and go to Toolbars, all of the entries for the different toolbars (address, links, quick launch etc) are greyed out. I've tried a few different options with the taskbar settings (locked and unlocked it, run the classic XP interface as well as the win2k lookalike) Any ideas?
T.I.A.
Tom
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Question by:tomt84
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by:guidway
ID: 8090366
does the ones in internet explorer look ok?
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Author Comment

by:tomt84
ID: 8090687
Yes, if I right click on the IE toolbar, i get the IE version of the same menu, and it is not greyed out.
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guidway earned 150 total points
ID: 8090715
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by:tomt84
ID: 8090773
Thanks for your comments- but I've already spotted that KB article and tried it out. Every instance of "classicshell" in the registry is set to 1. Any more thoughts? Thankyou.
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Expert Comment

by:guidway
ID: 8090799
did it just start happening? If so try doing a system restore to a point before it started? If it has been happening try this: go to start->run and type

sfc /scannow

to check for corrupted system files.
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Author Comment

by:tomt84
ID: 8090973
SFC didn't find anything. This is pretty much a new install of XP anyway.
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Expert Comment

by:guidway
ID: 8091058
Hmm...

Strange, have you ran a virus scanner on the computer? here's a good free one: http://housecall.antivirus.com

also download spybot search and destroy to make sure you don't have any trojans or adaware software that is interfering with it. the link is www.lurkhere.com

also

go to Start->run and type

msconfig

select the startup tab and deselect all programs listed to run at startup and reboot the computer. Are they visible? If so, then it is a 3rd party application.

still looking for a fix to help you... :0)

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Expert Comment

by:guidway
ID: 8091105
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by:Flash828
ID: 8094438
Perhaps Local Policy is preventing custom toolbars.  To check it out, go to start->Run, and type in "gpedit.msc".  You must specifiy the file and the extension there.  Group policy should now be displayed.  Under "USER CONFIGURATION" (eg not Computer configuration), go to the "Administrative Templates" section.  Click on "Start Menu and Taskbar", and scroll all the way down on the right pane.  The last option "Do not display any custom toolbars in the taskbar" should be set to "Disabled" or "Not Configured".  This setting will take effect immediately, so you can tell real easily if thats the culprit.
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by:tomt84
ID: 8095042
Many thanks, I have found the answer to the problem and it lay with a typo in the MSKB document above- if you set the classicshell key in the registry to 0 then the problem goes away. This appears to be the opposite in Win2k. VERY strange.

How can I close this question now? Or should I award the points to guidway for digging out that KB article? (This is my first time here :-))
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by:guidway
ID: 8095242
Hi tomt84,

It's up to you how you would rather handle the question. Either you can award points or (knowing you probably don't have many and since you found the answer yourself) you can post a 0pt question in the topic area Community Support asking that your points be refunded and this question be PAQ'ed so others can see it later. Hope this helps. :0) Glad you got your answer.

guidway
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Author Comment

by:tomt84
ID: 8095657
Decided to give you the points because you did point me in the correct direction with that KB article. I'd still not have it working now if it wasnt for that. Many thanks for your time.
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