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WIN2K can ping self but nothing on LAN or be pinged.. more, pls read!

Posted on 2003-03-07
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Last Modified: 2012-08-13
Hi,

I'm stumped.

A tech working for me put a new mobo in one of my work computers.  At first, I didn't realize anything was wrong as everything seemed to work, it connected to the DSL modem and was on the internet (as I am on this computer now), etc.

This computer is what customer computers use to get updates, downloads, etc. when in for repair.  When I was working on a customer's computer, I realized it wasn't connecting, so I tried to ping the host (this computer) and it timed out. Of course, I was troubleshooting the problem in the wrong computer especially when I realized each subsequent computer had the same problem pinging the computer in question.

I found my computer could not ping any computer on the LAN, localhost, its own IP.  I resolved this problem by uninstalling Norton Personal Firewall 2003.  Pinging by localhost 127.0.0.1 or 192.168.0.1 all worked again.  BUT!!!  I still cannot ping other workstations on the LAN, BUT, they can all ping each other.

First: Yes, I've tried different NIC's, new cables, uninstalled Client for Microsoft Networking and reinstalled, checked the registry for startup items. Reinstalled Service Pack 3 too.

Second:  I *can* ping over the internet; tracert; etc.  All my internet programs work fine (pcAnywhere, email, browsers of any brand, FTP, etc. etc.).

Third:  I did re-install Norton Per. Firewall; that didn't help.  I uninstalled it again; that didn't help.

Fourth:  I checked my services; doesn't appear to be anything new or out of the ordinary.

Fifth: I can "explore" my workgroup AND all computers on my LAN appear, but if you double-click or try to explore them, you get an error:

\\<computer name> is not accessable
The network path was not found.

If a new computer goes online this LAN, it will show up too

Sixth:  If you try to ping this computer by computer name, it will show the proper and current IP address.  Example:

ping seabreeze
answer:

Pinging seabreeze [192.168.0.1] with 32 bytes of data:
Request timed out


I'm glad I can access the internet at least.  I really need to get this computer back on my network though as it has utils and files I use daily, plus it is the internet proxy server.  I am using ICS for sharing, not 3rd party software.

OK guys;  what have I missed???

thanks in advance!

Loral
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Question by:loral
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14 Comments
 
LVL 6

Expert Comment

by:night_monkey
ID: 8090689
have you tried unistalling/reinstalling the tcp/ip stack?
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LVL 2

Author Comment

by:loral
ID: 8090901
Sorry Night Monkey, I forgot that in all the other typing that I did also uninstall & reinstall the TCP/IP stack.

Thanks for noting that I missed that.  It would be an important step.

Loral
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Expert Comment

by:night_monkey
ID: 8091153
lol. hmmm...
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LVL 6

Expert Comment

by:night_monkey
ID: 8092930
i've had all day to think about this one, and i cannot think of anything else to try. personally, i think it might be time to reformat/reinstall. of course, you'd burn your files to a cd first (hopefully you have a burner on the machine). judging from your troubleshooting, it's clear that you know what you're doing, so i know i'm not telling you something you don't know. 250 points is a good amount of points, and should have attracted quite a few responses. i'm the only one who's tried. i think you've covered all of the obvious bases here. if there is a fix, it's really obscure.

good luck, man. i wish you the best.

-night monkey
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LVL 6

Expert Comment

by:night_monkey
ID: 8092945
the only other thing i can think of that you might want to try is an in-place upgrade. if you aren't familiar with the procedure already read q315341. i'd give you the link, but microsoft.com is freaked right now. i can't get any of its pages to load.

that particular article is for xp. but the concept is the same. and i think the article has a link to the instructions for 2000.

adios, aufwiedersehen, ciao.

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LVL 22

Expert Comment

by:dan_blagut
ID: 8093415
Hi
Is very strange situation. I want to sugest to change the binding order for network adapter. I think the first adapter is now ADSL, but must be lan adapter and then ADSL.
I dont now is this will help...
good luck

Dan
0
 
LVL 2

Author Comment

by:loral
ID: 8093898
Boy, I think I get long winded, and then I realize how much I leave out....

Night Monkey;  yep, I tried the "in place upgrade" right away, reinstalled SP3 too.  Last night, I reinstalled SP3 again, and watched close to see if it appeared all files were being applied.

Great minds think alike, LOL. I'm glad I covered all bases before coming here.  I always think it's going to be some stupid step I missed and I'll slap my head and yell "DOH!".

I'm READY to say "doh" about now, I need to get working.  And again, I am at a spot where I think I need to do a clean install as much as I hate to go that route.

Hi Dan!!  welcome to my nightmare.... :)
Right now, my LAN is #1 and the DSL NIC is the second.

You know what I may try when I finish here, although I hate messing with my working NIC because at least I have internet access..   I wonder if I connect it to my LAN hub if I can see that NIC or not.  I should give that a try later and I'll let you know.


I did install the extral tools from the Win2K CD and ran "netdiag".  In case this info helps, here was the results.  I am definately not too proud to admit I'm not a TCP/IP expert.  I know as much as most in my field to network my computers and some above average lucky shots.  Does this shed any light that I'm missing(?):

C:\Program Files\Support Tools>netdiag

.................................

    Computer Name: SEABREEZE
    DNS Host Name: seabreeze
    System info : Windows 2000 Professional (Build 2195)
    Processor : x86 Family 6 Model 4 Stepping 4, AuthenticAMD
    List of installed hotfixes :
        Q147222
        Q322842
        q323172
        Q323255
        Q324096
        Q324380
        Q326830
        Q326886
        Q327696
        Q328523
        Q329115
        Q329834
        Q810030
        Q810649
        Q810833
        Q811630


Netcard queries test . . . . . . . : Passed
    GetStats failed for 'iVasion PoET Adapter'. [ERROR_GEN_FAILURE]



Per interface results:

    Adapter : Local Area Connection 2

        Netcard queries test . . . : Passed

        Host Name. . . . . . . . . : seabreeze
        Autoconfiguration IP Address : 169.254.44.69
        Subnet Mask. . . . . . . . : 255.255.0.0
        Default Gateway. . . . . . :
        Dns Servers. . . . . . . . :
        IpConfig results . . . . . : Failed
            Pinging DHCP server  - not reachable
            WARNING: DHCP server may be down.

        AutoConfiguration results. . . . . . : Failed
            [WARNING] AutoConfiguration is in use. DHCP not available.

        Default gateway test . . . : Skipped
            [WARNING] No gateways defined for this adapter.

        NetBT name test. . . . . . : Passed
        [WARNING] At least one of the <00> 'WorkStation Service', <03> 'Messeng
r Service', <20> 'WINS' names is missing.
            No remote names have been found.

        WINS service test. . . . . : Skipped
            There are no WINS servers configured for this interface.

    Adapter : Local Area Connection

        Netcard queries test . . . : Passed

        Host Name. . . . . . . . . : seabreeze
        IP Address . . . . . . . . : 192.168.0.1
        Subnet Mask. . . . . . . . : 255.255.255.0
        Default Gateway. . . . . . :
        Dns Servers. . . . . . . . :

        AutoConfiguration results. . . . . . : Passed

        Default gateway test . . . : Skipped
            [WARNING] No gateways defined for this adapter.

        NetBT name test. . . . . . : Passed
        [WARNING] At least one of the <00> 'WorkStation Service', <03> 'Messeng
r Service', <20> 'WINS' names is missing.
            No remote names have been found.

        WINS service test. . . . . : Skipped
            There are no WINS servers configured for this interface.

    Adapter : {DAD4B886-D23E-401F-A122-D425D2149A1B}

        Netcard queries test . . . : Passed

        Host Name. . . . . . . . . : seabreeze
        IP Address . . . . . . . . : 68.162.70.61
        Subnet Mask. . . . . . . . : 255.255.255.255
        Default Gateway. . . . . . : 68.162.70.61
        Dns Servers. . . . . . . . : 207.204.29.1
                                     207.204.29.2


        AutoConfiguration results. . . . . . : Passed

        Default gateway test . . . : Passed

        NetBT name test. . . . . . : Passed
        [WARNING] At least one of the <00> 'WorkStation Service', <03> 'Messeng
r Service', <20> 'WINS' names is missing.
            No remote names have been found.

        WINS service test. . . . . : Skipped
            There are no WINS servers configured for this interface.


Global results:


Domain membership test . . . . . . : Passed
    Dns domain name is not specified.
    Dns forest name is not specified.


NetBT transports test. . . . . . . : Passed
    List of NetBt transports currently configured:
        NetBT_Tcpip_{CDE29B21-1425-47E8-BACA-FA6009BE63D6}
        NetBT_Tcpip_{0D2674D9-4568-4BE9-918A-7AAF43397404}
        NetBT_Tcpip_{DAD4B886-D23E-401F-A122-D425D2149A1B}
    3 NetBt transports currently configured.


Autonet address test . . . . . . . : Passed


IP loopback ping test. . . . . . . : Passed


Default gateway test . . . . . . . : Passed


NetBT name test. . . . . . . . . . : Passed
    [WARNING] You don't have a single interface with the <00> 'WorkStation Serv
ce', <03> 'Messenger Service', <20> 'WINS' names defined.


Winsock test . . . . . . . . . . . : Passed


DNS test . . . . . . . . . . . . . : Passed


Redir and Browser test . . . . . . : Passed
    List of NetBt transports currently bound to the Redir
        NetBT_Tcpip_{CDE29B21-1425-47E8-BACA-FA6009BE63D6}
        NetBT_Tcpip_{0D2674D9-4568-4BE9-918A-7AAF43397404}
        NetBT_Tcpip_{DAD4B886-D23E-401F-A122-D425D2149A1B}
    The redir is bound to 3 NetBt transports.

    List of NetBt transports currently bound to the browser
        NetBT_Tcpip_{CDE29B21-1425-47E8-BACA-FA6009BE63D6}
        NetBT_Tcpip_{DAD4B886-D23E-401F-A122-D425D2149A1B}
        NetBT_Tcpip_{0D2674D9-4568-4BE9-918A-7AAF43397404}
    The browser is bound to 3 NetBt transports.


DC discovery test. . . . . . . . . : Skipped
DC list test . . . . . . . . . . . : Skipped
Trust relationship test. . . . . . : Skipped
Kerberos test. . . . . . . . . . . : Skipped
LDAP test. . . . . . . . . . . . . : Skipped
Bindings test. . . . . . . . . . . : Passed
WAN configuration test . . . . . . : Passed

Entry Name: Verizon Online
Device Type: Framing protocol :  PPP
LCP Extensions :  Disabled
Software Compression :  Enabled
Network protocols :
     NetBEUI
     IPX
     TCP/IP
IP Address :  Specified
Name Server: Specified
IP Header compression :  Enabled
Use default gateway on remote network : Enabled

        Connection Statistics:
        Bytes Transmitted     : 5347698
        Bytes Received        : 23818866
        Frames Transmitted    : 86390
        Frames Received       : 131972
        CRC    Errors         : 131972
        Timeout Errors        : 0
        Alignment Errors      : 0
        H/W Overrun Errors    : 0
        Framing Errors        : 0
        Buffer Overrun Errors : 0
        Compression Ratio In  : 0
        Compression Ratio Out : 0
        Baud Rate ( Bps )     : 10000000
        Connection Duration   : 28943172


Modem diagnostics test . . . . . . : Passed
IP Security test . . . . . . . . . : Passed
    Local IPSec Policy Active: 'Client (Respond Only)'


The command completed successfully

C:\Program Files\Support Tools>

later
loral
0
 
LVL 1

Expert Comment

by:WSJokah
ID: 8094877
Dude, grab a donut, some coffee, put your feet up on your desk, eat the donut, set the coffee down on the desk (by your feet), take a nap, while napping, accidentaly kick/bump the cup o' coffee and have it spill all over your equiptment...shorting everything out, then awake and yell "DOH!!"


Granted this wont fix the problem, but at least youll have an answer as to why its not working - LOL
good luck to ya man!
WSJokah
0
 
LVL 2

Author Comment

by:loral
ID: 8095253
Thanks... mmmmmm donuts... slober... HAHA

OK guys, here is an update:

I've tried so many things and read so much, I'm not sure what has happened.

I grabbed one of my trust Intellinet USB ext. network adapters (if you work on computers and don't have one BUY ONE, they are great. Never pull a lid to put a computer on your network again when working on it. They look like this and are now under $20: http://www.cablesonline.net/usbin10etnet.html).

I put an IP like 192.168.0.20 and it pinged both ways. SO, I changed the IP of my on-board and made the USB NIC 192.168.0.1 and was able to ping that.  That eliminated that it was an IP issue, TCP/IP, etc. etc. etc. etc. etc. :)

I still cannot use the on-board NIC or my 3-Com.  I'm so glad I can get my other LAN computers on the 'net now, I'm afraid to go further; BUT... most likey tomorrow, I'll throw another Linksys or C/Net on and try again.  At least I know data is passing through the 192.168.0.1 IP, so my ICS is working again.

Again, I have tinkered with so many settings and tried so many things, I may have come across something by accident and didn't realize I got it.

I did call my guy that put the mobo in, in the first place and asked him if he saw any problems.  He said when it first booted, If hung right after MUP.SYS on a file called IPVMON.SYS

I'm not sure what that file belongs to. I just searched and it is in my c:\winnt\system32\drivers folder.  When right clicking it and getting a summary, the company shows it belongs to "Visual Networks".  hmmmm... networks..??  Well, Google found nothing searching by file name, but searching for the co. name, they got a website: www.visualnetworks.com.

Anyway, somehow he bypassed the loading of that file, completed setting up the new mobo, and all seemed to work, so he left.  That's when this original post came in.

I've got to believe that something in the setup caused my problem, reloading drivers and service packs enough times must have cured it.  I hate when you can't define a problem, cause, and solution, because nothing is learned for future problems like this.

I guess for now, I'll close this up.  I'd love to give you all some points for being there when I cried for help....

Loral
0
 
LVL 6

Expert Comment

by:night_monkey
ID: 8095371
what a mission, dude. i totally know how it is when you get so deep into a problem that when you finally arrive at the solution you're not sure how you got there. it's kind of frustrating not knowing what it was that did the trick after spending so much time and energy looking for the answer. and as you said, if this happens again you won't know exactly where to look. but at least you're functioning now. maybe something will come to you later. or maybe some other future problem on this box will help to narrow it down (but i hope it keeps workin' as is for ya). judging from what the mobo guy said, the source of the trouble more than likely is that glitch he noticed when he was installing.

anyhow, have another donut. i'm eating some pound cake right now.

mmm...

take care, guys.
0
 

Expert Comment

by:PuneetRaman
ID: 8203418
I know this is gonna sound stupid.. ive been having the same exact problem exact at my house.. (we have multiple comps)...  The first time it happened i waited it out and it worked.. the second time.. i waited it out.. and nothing happened, so I did some research.. I figured out that my m.b was malfunctioning.. so maybe you wanna check your m.b... so if its onboard networking, maybe somehow thats gotten damaged.  If its not onboard, maybe you wanna check the card and the PCI slot.. Your smart.. so im guessing you might have already tried this.. Just wanted to check and see.. sometimes i have tendencies to miss the obvious stuff..
0
 

Expert Comment

by:PuneetRaman
ID: 8203449
Sorry to double post.. what does your network look like? all connected to a router? or do they all share internet through 1 comp..
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Expert Comment

by:CleanupPing
ID: 9153202
loral:
This old question needs to be finalized -- accept an answer, split points, or get a refund.  For information on your options, please click here-> http:/help/closing.jsp#1 
EXPERTS:
Post your closing recommendations!  No comment means you don't care.
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Accepted Solution

by:
SpazMODic earned 0 total points
ID: 9846222
PAQed - no points refunded (of 250)

SpazMODic
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