- Microsoft Outlook - Not Responding

Posted on 2003-03-08
Medium Priority
Last Modified: 2008-02-01
When I click on the Task Bar short cut or attempt to run Microsoft Outlook by any other means I get the "egg timer" icon .... but nothing further happens.

On pressing Control-Alt-Del the message given is "- Microsoft Outlook - Not Responding"

I've tried re-installing the software from the original disk with no change in the result.

As I am trying to recover some e-mails for a critical meeting deadline (and cannot do so) I would appreciate some urgent suggestions .........

With Best Wishes

Question by:Roger02
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LVL 23

Expert Comment

ID: 8097434
What version of Outlook?  That is crucial to getting this solved.
Have you tried an uninstall/eraser/reinstall - http://support.microsoft.com/default.aspx?scid=kb;en-us;219423

Author Comment

ID: 8097475
Thank You slink9

The Version is 9.0.2416

I have to report that after a very long time Outlook has finally opened ... it takes nearly 5 minutes of disk searching ... yet I would have thought a disk defragmentation completed in the last 24 hours should if anything have speeded up the launch.

5 minutes may not seem to qualify as a very long time but it is slower by far than previously (never more than 20 seconds).

I do not think I was mistaken in finding earlier launches were freezing after 10 to 15 minutes ... leading to my query.   I can live with slow launching if there is no way to avoid it ... but I'm wondering what could be the cause of such a slowdown.

With Thanks and Best Wishes


LVL 23

Accepted Solution

slink9 earned 300 total points
ID: 8097528
It's not 2002.  You should be able to go through the procedure I directed you to without any problems.  Maybe that will help.
Do you have FindFast installed or some other program?  Do a CTRL-ALt-Del and look for FindFast.  You may also want to run AdAware or Spybot to check for something using system time.
AdAware - http://www.lavasoftusa.com/support/download/ 
Spybot - http://spybot.safer-networking.de/
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Author Comment

ID: 8097556
Thanks for all the good advice

I feel somewhat foolish as I've just opened Outlook twice and it was lightning fast ... less than 3 seconds ... which is good considering the large amount of email traffic I receive.

I had shifted some high volume files from the Inbox to a sub-folder ... which may have helped

Also your suggestion of Ad activity makes a lot of sense ... there was a lot from a particular source that I found very intrusive ... and I will certainly be using those links you provided ... so some good will almost certainly emerge from that ....

With Grateful Thanks

Roger 02
LVL 23

Expert Comment

ID: 8098845
Is this solved?  If so, the next thing to do is click on the Accept As Answer link at the top right of the question that helped the most.
Do not accept this comment.
Be sure to grade fairly.  If it is a complete solution, an A is fair.  If not, a lower grade that is explained is totally fair.

Author Comment

ID: 8100233
A combination of good advice and sleuthing at my end solved the problem ... but without the good advice my sleuthing could have gone on for ever

Thanks for the much appreciated responses

Sydney - Australia

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