account settings can't be saved?

Posted on 2003-03-09
Medium Priority
Last Modified: 2010-04-07
I have a problem with Microsoft Outlook. When I try to change my account settings (for the one account I use) it works while the computer runs. But when I restart the computer the settings have returned to the settings that were there before (old account settings). I have tried to make a new account instead of changing the old one, but the same problem happens. What could be a solution to permanently change the settings?

Thank you for an answer,

Question by:Heleen
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LVL 23

Accepted Solution

slink9 earned 320 total points
ID: 8097398
Have you tried setting up a different profile?

Expert Comment

ID: 8098330
Going to Control Panel and mail, check it's pointing in the right direction for your mail account. Inconveniently I'm just formatting my hard drive so I can't tell you accurately. BUT ARE YOU:

Connecting to a LAN at work
Silly Q - Shutting your PC down properly as this would mean settings weren't being saved.



Expert Comment

ID: 8100295
slink9 could be on the right track. Try going to 'Control Panel' and then to 'Mail'. Remove the outlook profile you use and create a new profile. Make sure you know how you connect to your mail server and the settings etc before you do this though. Ensure the new profile is the default profile. From what you've said this SHOULD fix your problem... goodluck.

Expert Comment

ID: 8100305
Also ensure any unused profiles are removed. Although most machines only utilise one profile it is not uncommon to use multiple profiles... so make sure you don't delete one that is still current.

Author Comment

ID: 8101911
Thank you for this suggestion. It seems to work, in the new profile the settings are saved properly. It does seem a bit elaborate, as I now have to copy things like the address book and all the other settings from the main user (first profile) to my own profile. So it does the trick, but I am not convinced this is the easiest or most straight forward way.

However, I'm much helped, so thanks again!


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