We are an insurance agency. We purchased an agency accounting software called AMS Prime in 1997. Though a dos based program, it was designed to operate in both dos and windows 98. When the program needed more file handles to operate, it automatically changed the config.sys in Windows 98 to conform to 151 files. This allowed the program to operate without error boxes coming up. When we purchased two new computers with updated Windows ME and XP, we started having problems with error boxes stating not enough file handles.
In starting the program in both Windows ME and XP the program called for more file handles and tried to change the config.sys. But nothing happened. The error box continued to state there were not enough file handles.
In researching this problem, we found that the system help screen addressed the issue with running dos based programs where they called for more file handles. It required going into the msconfig and adding another environmnet called "files". We did this and indicated the appropriate number of files being 151. We started the dos program; and it was unable to read that there were 151 files available. So, the error box continued to state "not enough file handles".
The agency system that we are currently on works very well for our agency. As a matter of fact, the manufacturer of the program has come out with a full working windows version. But quite frankely, the older version works far better for us in what we do. The newer version does not provide us with the same flexibility as the older version. Hence, we do not want to upgrade to the newer version of AMS Prime. We are hoping we can solve this problem and continue to use this older version.