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Need to Uninstall a program that has already been uninstalled. (Edit user.dat?)

Posted on 2003-03-11
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I need to uninstall a program that has already been uninstalled.
WinFax Pro install comes up with a message that says that I must uninstall an earlier version of WinFax before I can continue. In control panel add/remove SW, there wasn't an entry for WinFax anything. I did have a few files in an old directory that was a backup of an earlier hard drive but I deleted them to no avail. I have rebooted repeatedly after doing this angain to no avail. When I search files for text "WinFax", the user.dat shows up but it is in a partially binary format so I can't edit it.

Windows 98 (Not SE) on AMD 300mHz clone.
Thanks,
Peter Crawford
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Question by:peterc3333
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8 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 400 total points
ID: 8114663
Peterc,

Looks like you still have some remittance of the old version of Winfax Pro. You have two registry keys that must be deleted.

Try starting the uninstallation sequence as follows:

Click the Windows Start button and choose Run. The Run dialog box appears. In the Open field, type:
 
C:\WINDOWS\WFUNINST.EXE /PWinFax /V7.0

Click OK. The uninstallation process should start.
If you continue to experience problems, manually uninstall WinFax PRO as follows:

Start Windows Explorer. Copy the \WINFAX\DATA folder to a different location on your hard drive if you plan on reinstalling WinFax PRO later. Delete the \WINFAX folder.
Three system registry keys must now be deleted.

CAUTION: Microsoft cannot offer technical support on their products if any changes have been made to the Windows Registry. A mistake could require you to reinstall Windows, and could also result in permanent data loss or corrupt files.

We strongly encourage you to back up your system Registry before making any changes. Please make sure you delete only the keys specified. If you are not comfortable editing the Registry, please obtain assistance from a professional.

Close all running programs. Click Start, then choose Run.  When the Run dialog box appears, type REGEDIT and click OK. Choose Export Registry File from the Registry menu. The Export Registry file dialog box appears. Choose
Desktop from the Save In drop-down list. This should be the default choice. In the File Name field, type a name for the backup registry file. There is no need to add an extension to the filename.
Click Save. The registry is saved to your Windows desktop.

Highlight and delete the following keys:

HKEY_CURRENT_USER\Software\Delrina\WinFax
HKEY_LOCAL_MACHINE\SOFTWARE\Delrina\WinFax
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\LiveUpdate\Sequences\WinFaxPro

Close the Registry Editor. Restart Windows.

NOTE: If all goes well, you may delete the exported registry file on your Windows desktop. If you make a mistake editing the registry, double clicking the exported registry file will restore the registry settings saved when you exported them.

0
 

Expert Comment

by:icthus777
ID: 8114676
go here:
http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/2000121415250104

and follow the directions for win98 for manual uninstall
0
 

Author Comment

by:peterc3333
ID: 8114969
Thanks for the comments. They solved my problem.
I had been to regedit but I didn't look for Delrina.
That was the ticket.
The install went fine after that.
I will split the points 100-50.
Thanks again,
Peter Crawford
0
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Author Comment

by:peterc3333
ID: 8114982
Thanks, that did the trick.
I forgot that Delrina used to be the name, I was looking for Symantec.
Thanks again,
Peter Crawford
0
 

Author Comment

by:peterc3333
ID: 8115054
I would award icthus777 50 points for helping but I can't seem to figure out how to do it.
Thanks,
PC
0
 
LVL 97

Expert Comment

by:war1
ID: 8115335
Peter,
   Post a note in the Community Support with a link back to this page (TA). Ask an EE Administrators to give the points to whomever you desire.

Best wishes, war1
0
 

Expert Comment

by:icthus777
ID: 8115362
no problem :)
0
 

Author Comment

by:peterc3333
ID: 8122510
There is a new question called Points for icthus777 in this category. This is apperantly the easiest way to get icthus the points for a second good answer.
Thanks,
Peter Crawford
0

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