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PC Dropping CD Drives (XP)

Posted on 2003-03-11
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My computer has decided to start dropping CD drives... first my CD-RW wouldn't write, then it disappeared from My Computer... then my main CD-ROM disappeared from My Computer.

Device Manager shows both devices with the lovely little yellow exclamation point and says:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click Troubleshoot to start the troubleshooter for this device."

I have uninstalled/reinstalled both drives and the controller, unplugged and reattached the cables, scanned for viruses, and kicked the computer twice. Nothing worked.

I'm dealing with a P-IV 2.4 (4 months old) XP Pro all patched up and the drives are both LG

1) LG GCR-85 52X CD-ROM
2) LG GCE 8400B 40X12X40 CD-RW

I have not changed hardware or done anything to affect this that I know of. Any ideas? Help is appreciated.

I'm giving it all the points I have.
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Question by:GearyTech
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3 Comments
 
LVL 44

Accepted Solution

by:
CrazyOne earned 860 total points
ID: 8117003
CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314060

BEGIN ARTICLE

The information in this article applies to:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q314060
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

For a Microsoft Windows 2000 version of this article, see 270008.

SYMPTOMS
After you remove either compact disc (CD) recording software or other software from your computer, your computer may exhibit the following behavior:
In My Computer, there is no access to your CD-ROMs.
In Device Manager, the following error message appears in connection with any CD-ROM device that is part of your computer system:

The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
Device Manager displays the following error message:

A driver for this device was not required, and has been disabled (Code 32 or Code 31).
You may also receive an error Code 39 message that indicates that the driver is corrupted.

Device Manager displays the following error Code 19 message, which means that the registry returned some unknown result:

Your registry might be corrupted. (Code 19)
You may also receive the following error message:

Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this behavior, follow these steps:
Start Registry Editor (Regedt32.exe).
Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

On the Edit menu, click Delete, and then click OK.
Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

On the Edit menu, click Delete, and then click OK.
Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

Restart your computer.
STATUS
This is a known issue that can occur when you remove Easy CD Creator version 5.01 or earlier or DirectCD version 3.01c or earlier. This issue may also occur with Easy CD Creator version 5.01 and with DirectCD 3.01d or later.
MORE INFORMATION
There may be other third-party CD-writing software products that exhibit similar behavior. Some or all of the troubleshooting steps in this article might apply if such a product also adds entries under the UpperFilters or LowerFilters value in the registry, either by adding its own filter drivers or by removing the registry keys and values outlined in this article that begin with:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

WARNING: Make sure that you perform a backup of your registry before making any changes. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Last Reviewed: 10/25/2002

COPYRIGHT NOTICE. Copyright 2002 Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052-6399 U.S.A. All rights reserved.
 
END  ARTICLE

Alternatively here is a vb script to do the above:
http://www.dougknox.com/xp/scripts/xp_cd_dvd_fix.vbs
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LVL 4

Author Comment

by:GearyTech
ID: 8117152
CrazyOne -- Excellent. I guess I did do something to affect my drives... I actually forgot I had uninstalled Remove Easy CD Creator. You hit the nail on the head.

One interesting point... I had about 12 repititions of the key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

So, at first I removed all the UpperFilters and LowerFilters entries on those keys and pooched my keyboard and mouse by doing so. Luckily I exported the Class key before doing so and got them back. I removed the UpperFilters and LowerFilters keys from the first entry of the key only and like magic, back came my drives.

Thanks for your reply, I really appreciate it.
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LVL 44

Expert Comment

by:CrazyOne
ID: 8117193
You are welcome. :>)
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