?
Solved

I have installed a new hard drive . It won't install.

Posted on 2003-03-12
13
Medium Priority
?
232 Views
Last Modified: 2010-04-26
I put a Seagate 40gb 7200 hard drive in my computer - HP Pavilion 6609 with XP pro OS and 320 m ram.It is formatted and partitioned - Drives E and F with 19.0 and 18.2 GB respectively. "My computer" shows them to be on my computer and I have put some programs on E. However, the device manager tells me that neither E drive nor F drive are installed. -  I have attempted to reinstall the drivers through the Hardware Update Wizard(several times), but an error report always comes up before completion telling me that one of the filter drivers installed is invalid. The Hardware box in the E drive properties box tells me the drivers are not installed (code 28).
Thanks
 R.
0
Comment
Question by:RosemaryLorraine
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
  • 2
  • +1
13 Comments
 
LVL 1

Expert Comment

by:Baddog
ID: 8118164
Go to My Computer and right click mouse, Manage (this opens up the Computer Management Console), on left panel select Disk Management. Now on  the right panel you should get your hard drives and partitions. They should be showing healthy.

Let me know what you get.
0
 

Expert Comment

by:RiGMiK
ID: 8118173
Hello,

1) quick thought... did your hard drive come with a setup disk?  Some hard drives come with setup disks that allow the computer to CORRECTLY identify the hard drive.  If it has come with one, and the data that was copied to the new hard drive is expendable than I reccommend you pop in the floppy or CDROM that came with your hard drive and reboot.  there should be a quick setup screen that will guide you through until it is set up properly.  Also it should partition and format the drive for you... and XP should recognize the drive correctly.  

2) Have you tried searching for device drivers for your hardware for use with Windows XP?  there may be some sort of conflict that is XP related, and you can probably find some sort of fix online.  Sorry if this isn't helpful to you...

-RiGMiK
0
 
LVL 1

Expert Comment

by:Baddog
ID: 8118175
If you cant see disk management on the left panel, tick the + next to storage and it should expand it. Now you should see it.


BDog
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 
LVL 1

Expert Comment

by:Baddog
ID: 8118214
One question, what is actually showing for disk drives in the device manager? The only thing that should show here is the Hard Drive model and not the drive letter assignments or partitions (these are in the disk management component of the Computer Management Console). In your case, you should have 2 drives (I am assuming you have a C: drive with the OS).


BDog
0
 

Expert Comment

by:bburke2284
ID: 8120648
Make sure you are logged in as Admin.  before you do the hardware wizard or it won't let you load the drivers for the device.
0
 

Author Comment

by:RosemaryLorraine
ID: 8126422
Comment to Baddog.
The device manager shows a yellow icon with black ! in front of the new hard drive no.
Yes, my original drive is the C drive. The new hard drive shows up as E and F drives in My Computer and appears to be formatted and partitioned correctly.

Comment to bburke 2284
I am logged in as administrator.

Comment to RiGMiK
No set up disk came with the new hard drive, but I do agree that there is some conflict with drivers - maybe with one that is already installed! but which one?
0
 
LVL 1

Expert Comment

by:Baddog
ID: 8127469
Have you tried uodating your BIOS and Driver from HP website?

Link here:

http://h20015.www2.hp.com/en/softwareCategory.jhtml?lc=en&pagetype=software&prodId=hppavilion19352&sw_lang=en


BDog
0
 
LVL 1

Expert Comment

by:Baddog
ID: 8127542
If updating BIOS and driver does not help, try another IDE cable or putting the drive on the seconadry controller.


BDog
0
 

Author Comment

by:RosemaryLorraine
ID: 8134799
Comment to BadDog.
BIOS and IDE cable are O.K. The new hard drive is set up as a slave to the original on the same IDE cable.
Am convinced it is a driver problem, conflicting with one already installed, but cannot work out which program contains the conflicting driver!
0
 

Expert Comment

by:RiGMiK
ID: 8135009
Hello,
     I may have a solution for you after all... There should have been software with the hardware that you purchased.  I am including a link to a diagnostic tool to test and evaluate the hard drive that you have.  Here is the link for the tool:

http://www.seagate.com/support/npf/seatools/seatoold.exe

Also, here is the link for the instructions to use the tool:

http://download.seagate.com/seatools/registration.nsf/d_file_return?openform

And here is a link for installing Seagate DiscWizard... Seagate discwizard is the program that should have come with the drive, it will install the drive for you properly on any windows based operating system.  From the page, there is also a web version that will diagnose your machine while you are online... it should eliminate any problems that you are having:

http://www.seagate.com/support/disc/drivers/discwiz.html

Let me know the outcome please :)
0
 

Author Comment

by:RosemaryLorraine
ID: 8139816
Comment to RiGMik.
Have downloaded and run discwizard from Seagate. The device manager still tells me a filter driver is invalid and won't install. I will keep looking for what I believe is the offending program that contains the conflicting driver.
Thank you for your help. I think I am getting somewhere.
0
 

Accepted Solution

by:
bburke2284 earned 200 total points
ID: 8140001
I found a short reference to the same problem at:
http://www.driverforum.com/harddrive3/1131.html

It suggests removing the DLA CDRW software to fix the problem.  Something else to try.  Good luck!
0
 

Author Comment

by:RosemaryLorraine
ID: 8144518
Comment to bburke2284.
I replaced my CD ROM drive with a CD writer about 12 months ago. Part of the software package was a DLA program. I uninstalled it, and the new hardware installed itself immediately - along with a flash card reader (G drive)that was doing the same thing.
Thank you very much for all your help.
Thanks also to Baddog and RiGMiK.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
Backups and Disaster RecoveryIn this post, we’ll look at strategies for backups and disaster recovery.
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question