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remote server selections are greyed out- backup exec

I have Veritas Backup Exec NT/2000 8.6 loaded on my 2000 server.  I loaded the remote agent on 5 windows 2000 servers on my network in the same domain. The backup exec is working fine with this setup. However when i added another server with a new tape drive (sony TSL-11000) , when I go to the remote selections when i am logged on to the new media server, the servers are greyed out in the backup selections menu and I cannot select it. The selections are normal if I logon to the old media server. Is there something more I need to do?


 
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4genserv
Asked:
4genserv
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pratiganCommented:
a few questions: Obviously the new server is on the same domain ??  Also did you refresh the server cluster to recognize the new server ??  More to follow..
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4genservAuthor Commented:
Yes, the new server is on the same domain. we don't have a server cluster, all the servers are in active directory environment. we have a PDC and BDC. I replicated the changes but it's still the same. I did'nt mention this before, there are couple of other servers that have remote agent installed on them which are not greyed out and also i can see most of the client machines with windows 2000 professional that are not greyed out.

thanks..
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pratiganCommented:
I have never dealt with that software, or the tape drive, but is the new drive compatible with the software, are all servers  on the same subnet, or are they allowed to
access them, if a firewall device is in place.....these are the points that i would start looking at...
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pratiganCommented:
I will do some more background research as well...
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4genservAuthor Commented:
Hi, I got the problem solved. the reason for that is I have only one licence for backup exec server, i am now able to see the shares after got the other server off the network. Thanks for your support, i really appreciate it....
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pratiganCommented:
Your Welcome.... you can now close this question. Points if you wish !
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4genservAuthor Commented:
How do i close this question? this is my first time using this fourm....thanks
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pratiganCommented:
Yuo either choose a comment as an accepted answer or you have to place a question with community support to close the question and link the question to the one you place requesting it closed.
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pratiganCommented:
Thank you !
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