HP 970 Cse only printing pink & black!  Help???

Posted on 2003-03-13
Medium Priority
Last Modified: 2013-12-15
I hope someone can help me.  I was printing along just fine when all of a sudden my HP 970 Cse started printing only pink (shades of) and black.  So, I changed the color cartridge.

No luck.  It still prints only pinks and black.

So, I checked the drivers w/ HP, everything is fine there.  Did all the wizards I possible could and nothing has helped.

That was last night.

Today, I took out the cartridges and over on the right inside the machine started pulling out yukky dried old ink from the inkwell (didn't even know that was there til I got so frustrated with this thing!)

I got alot of old ink out of there, put the new cartridges back in and it STILL only prints the black and pink.  I'm totally frustrated now.  I hope one of you wise ones can help me.

And, if anyone knows how to get all this ink off of my fingers, that would be great.


Di - printer frazzled
Question by:DianeKP
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Expert Comment

ID: 8132655
you might check the cables running in the back of the Carriage Assembly...it is the part that holds the ink cartridges...slides on a bar

also might check to see if the contacts on the cartridges and carriage look okay and not all covered in ink.

Author Comment

ID: 8132706
Hi and thanks.  What would I be looking for re the cables.  They look fine, but what do I know?


Author Comment

ID: 8132787
Hi and thanks.  What would I be looking for re the cables.  They look fine, but what do I know?

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Expert Comment

ID: 8140147

Check in the manual for things to do at service, if there sin't any I'd say either buy a new one, since thoose printers are quite cheap or get it serviced, which might cost some.

You might need to replace some broken part and it's not easy to find out which one and most of the time isn't worth the trouble.

/Hans - Erik Skyttberg

Expert Comment

ID: 8141738
Not sure on this one, but I can only guess that the interconnect on the color pen chute is dirty or defective. Soak a q-tip in alcohol (rubbing, not drinking) and lightly rub the little gold contacts you see when you look into the slot where the color cartridge goes. Also, make sure you don't confuse which cartidge is your old one, and which is your new one.


Expert Comment

ID: 8166444
pstallbaumer has a good tip with cleaning the contacts, be sure to clean them on the back of the cartridge too. Also, if the new cart was swiped over the dirty cleaning station, it could have gunked up the print head. Take a paper towel, fold it over and dampen it with how water. Pat the print heads unto it lightly, releasing any ink buildup. Don't Rub! Also, don't use Alcohol on any print heads, it'll dry them up.

Expert Comment

ID: 8287481
Hi. Just dissconnect the printer from the PC and do a self test of the printer. See how the printout looks and tell us. When you changed cartridges did you put in brand new ones or old refilled ones, please tell . Frist do a self test of the printer and then we will solve your problem.

Author Comment

ID: 8287789
Folks, thanks for all the help but it turned out to be two bad ink cartridges.

I went and bought a brand new one and it works fine now.

Thanks for all your help.


Accepted Solution

modulo earned 0 total points
ID: 11698051
PAQed, with points refunded (50)

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