ms word crashing on startup

Posted on 2003-03-13
Medium Priority
Last Modified: 2012-05-04
I wonder if anyone can help? I have a machine running windows 98
 and has MS Word 2000 installed.(ms works suite 2001) All apps in Works (and all other apps
 on computer) work fine,but word hangs when it starts.The square splash
 screen starts but then it all locks up:( I have uninstalled it and
 then installed it again but the same thing happens straight away:(
I have also tried a different version of word (from office premium 2000)
but it still did exactly the same.I have tried disabling all startup items in msconfig in case anything was conflicting but no difference.
 Any help would be very much appreciated.
 Thanks in advance.
Question by:truckermilo
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LVL 11

Expert Comment

ID: 8133825
Microsoft Office and Works both used shared dll's.  It sounds like one of the shared dll's may be either old or partially corrupt.  I would recommend you uninstall Works and delete the directories in c:\program files that are related to office and works.  This includes going into the Common Files directory and deleting those directories related to both programs.  After doing that reinstall Office and test word to see if it works.  If it does not I would recommend getting the Service Packs for Office, that upgrades most shared dll's.  This should fix your problem.  Microsoft says that word and works can run on the same computer but I would not recommend it.  Word can convert from works and save in works format if you need that for another computer.

Accepted Solution

CeLLuS earned 60 total points
ID: 8141652
I had the same problem with my outlook and then it started to spread to my word and excel, but I didn't have works.  At first I thought that this could be due to a virus so I updated my Norton AntiVirus but no virus was found.  I didn't try installing the office Service Pack like lCaldwell mentioned.  I would try that first but if it doesn't work run some hard drive diagnostics (scandisk, defrag, etc) and if that doesn't fix it I would backup my files and reformat.  It's a quick solution and it is also considered good maintenance.  

Keep us updated, Good Luck

Author Comment

ID: 8188713

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