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Outlook XP give me an "mapir.dll not found" error

Posted on 2003-03-13
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Last Modified: 2007-12-19
Outlook XP give me an "mapir.dll not found" error when I try to launch it. Previously on that computer was installed Office 2003 beta 1 then I bought Office XP and everything works fine except Outlook. Somebody told me that he had the same problem and the solution was to delete an entire folder but he can't remember which one. Please help. Thank You
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Question by:florino
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LVL 23

Expert Comment

by:slink9
ID: 8135624
I can only find one reference to MAPIR and that is http://docs.groove.net/htmldocs/readme/topissues.html
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Author Comment

by:florino
ID: 8135837
I found that one too, but is not the answer. Sorry...
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LVL 21

Expert Comment

by:traval
ID: 8147927
This issue can be caused by corrupted MAPI files. Simply reinstalling Outlook will not repair these files. To resolve this issue rename all MAPI files on your computer and reinstall Outlook again.

1. Uninstall Office XP via Add/Remove Programs in Control Panel.
2. Rename all Outlook and MAPI files to '.old'.  Since these files may be located in the hidden folders, open My
Computer->Tools->Folder Options->On the View tab, choose Show all files and folders and click OK.

Click Start->Search to find these files and rename them.

MAPI*.dll
MAPI*.exe
MAPI*.ini
MAPI*.inf
OUTL*.dll
OUTEX.DLL
OUTL*.exe
OUTL*.ini
EMS*.*
Extend.dat
Outcmd.dat
Frmcache.dat
*.fav

3. After renaming them, reinstall Office XP
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Author Comment

by:florino
ID: 8151886
Followed step-by-step instructions from traval and everything works fine with the exeption of Outlook. Still that "MAPIR.dll not found" when I try to launch Outlook. Sorry ....
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LVL 21

Expert Comment

by:traval
ID: 8154577
After you receive that message, can you click OK and then open Outlook?  If so go to TOOLS->OPTIONS->OTHER TAB->ADVANCED OPTIONS->ADD-IN MANAGER and post what add-ins are displayed on this screen.
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Author Comment

by:florino
ID: 8156448
After I click OK I got another error message."Cannot start Microsoft Outlook. MAPI32.DLL is corrupt or the wrong version. This could have been caused by installing other messaging software. Please reinstall Outlook."
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Expert Comment

by:traval
ID: 8159631
Have you tried creating a new profile?

The MAPI32.DLL would have been replaced by the previous steps, so it can't actually be a wrong version, there must be something else wrong.

Search your hard drive for OUTLOOK.EXE, then right click and choose PROPERTIES.  Select the Compatibility Tab and clear any checks in the box for Compatibility or Display settings.  Save the changes and reopen Outlook.  Still get errors?

Try going to START->RUN and type in "Outlook.exe /safe" (w/o quotes) and see if you get the same error.
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Author Comment

by:florino
ID: 8163947
In PROPERTIES nothing checked.
strat->run .... same error
Sorry ....
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LVL 21

Expert Comment

by:traval
ID: 8169702
If you haven't created a new profile yet do that and see if you get the same error:

287072 OL2002: How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/?id=287072
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Expert Comment

by:logikality
ID: 8175867
I had the exact same problem happen to me the other night.  I tried EVERYTHING to get it to work.  Even those suggestions posted here.. I did finally get it to work, albeit it was buggy at first, after I reinstalled all the office updates, everything works great again.  First I uninstalled both office packages, then I scoured the registry for anything related to office10 and office11.. i didnt know what to search for so I just went into localmachine:software:microsoft:office, and deleted the whole thing, on all profiles.  I doubt this was the best way to get this done, but it worked for me.  Then I deleted all the files mentioned above.. and reinstalled office xp.  at first everything worked except outlook, (which worked... but gave me a "The operation failed." box every time i tried send/receive.)  So I upgraded to SP1, then SP2, and just as an added measure i deleted all the old office profiles.. built a new one and everything is now working great.
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Author Comment

by:florino
ID: 8185025
I did what traval said and same error. After that I followed step-by-step what logikality said and still that error. Oh man .... so weird
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LVL 21

Expert Comment

by:traval
ID: 8190143
Did/do you by any chance have a program called "Groove" on your computer?  See this page:

http://docs.groove.net/htmldocs/readme/topissues.html

I can't find any info on the file mapir.dll, that could be because it is a beta version file, or it could be because it isn't an Outlook file but a third party file.
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Expert Comment

by:logikality
ID: 8190822
also go through all the program files\common files folders and delete anything related to office10 and office11... forgot that step in my list :)  in the registry under hkey users go through each user and delete the office10 and 11 keys in each of the user folders.. should be under hkey users:s-x-x-xx:software:microsoft ... then the office folders are in there.. delete those in each one of the s-x-x-xx folders.. and the .default if its even in there.  
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Author Comment

by:florino
ID: 8200143
traval, I don't have grove in my computer, logicality .... nope.... you are so lucky to fix your outlook. I just spoke with that friend of mine again and he said that he found solution for Outlook (delete a folder, but that folder doesn't have in the name anything like "office11" or "office") in a site http://www.msbeta.org . I went there but unfortunately they don't have that post anymore. I tried to e-mail to the moderator there but no answer yet.:-(
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Author Comment

by:florino
ID: 8217727
I found the folder who should be deleted. c:/program files/common files/system/mapi/1033.
I reinstaled Office and everything is working fine now. Thanks a lot for all your help.
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