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Unable to load Vshield 6x on Windows 2000 computer

I have a windows 2000 computer using McAfee VirusScan 6.x, I was infected with the W32/klez.h@mm virus. I was able to remove the virus. I have uninstalled and reintsalled McAfee by following the instructions provided by McAfee. I VShield program will not load when the computer is turned on. When I load virus scan from the menu, it prompts me to load the VSheild program, however, it will not load. The system feezes for about 1 minute before it lets me scan my computer or exit.

Any suggestions would be greatly appreciated!

ASKER CERTIFIED SOLUTION

ghana

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stevenlewis

I agree, this is one of the symptoms of the virus
try an online scan
http://housecall.trendmicro.com/

http://security.symantec.com/

http://www.pandasoftware.com/activescan/com/activescan_principal.htm

these are free

knatale

ASKER

I have run the Panda Active scan twice. The first time it did find several viruses that McAFee did not find. The second time the system was clean. I still cannot get the vshield to load. Would I be better off installing a different virus protection program?

ghana

No, it's not necessary to install another antivirus software although you should think about an upgrade to the latest version 7. Maybe the scan engine and/or DAT files of VirusScan were not up to date. That could be an explanation why Panda found viruses that McAfee did not detect.

Do you know, whether Klez was one of the viruses that were detected by Panda Active Scan? If yes then you should additionally run the Stinger removal tool. After removal you should reboot your computer and re-scan your computer with Active Scan to make sure that the virus really was permantly removed.

Then follow the description of reinstalling VirusScan 6 (http://www.mcafeehelp.com/displaydoc.asp?docid=68589).

Regarding the configuration of VShield: Make sure that there's a checkmark located in the box next to "Enable system scan." Without this being checked, the software won't run in the background and check your files.

akboss

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