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HELP! Can't Recover my Sony Vaio with disks!

Posted on 2003-03-16
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Last Modified: 2010-04-25
I am lost!!  I can't seem to recover my Sony Vaio PCG-FX 390P notebook with the recovery disks.  I have been to the Sony site (sucks) no help there! My issue started with a Trojan Horse soooooo I pulled everything I wanted off the hard drive and proceeded to use the recovery disks provided by Sony AND the first 3 system disks seem to work OK then it asked for the App recovery disks so far so good then it wanted a microsoft word 2002 CD (which Sony did not provide) I tried just canceling that and proceeding but it locks up! HELP!!!!! I don't know what to do........Tx, dpowell1999
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Question by:dpowell1999
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Crackerjack2003 earned 252 total points
ID: 8149362
*NOTE* Make sure you scan everything you pulled off of the hard drive with a clean virus scan to make sure you don't load a virus back onto your laptop.

When you run the recovery CD(s) there is normally an option for a complete install or a custom (selective) install.

See if there is a selective install option and if so then tell the install to not install word 2002.  That should get you back up and running.

If there is not option availabe for a selective install let us know and we will see where we can go from there.

Good Luck,
Mike
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Assisted Solution

by:kenny240179
kenny240179 earned 248 total points
ID: 8181843
its a common problem with the vaio
ring your nearest sony shop or distrubitor and get them to issue you with new installation disks and run a clean install
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