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Urgent - Not sending sound in Netmeeting

Posted on 2003-03-17
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Last Modified: 2010-04-14
Hi, I'm running Windows 2000 Professional and Netmeeting 3. When using Netmeeting with the girlfriend, we can see each other and I can hear her, but she can't hear me!! I can hear myself in my headphones and can record sounds via the mic using wondows sound recorder. In Netmeeting, using the adjust controls button, I can see her voice is activating and moving the sound bar but when I speak the microphone sound bar doesn't move.

Any and all help appreciated,

Thanks

Nick
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Question by:NickRackham
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LVL 13

Expert Comment

by:rhinoceros
ID: 8152694
The netmeeting cannot detect the sound card.
In netmeeting, you can click tools --> run sound adjust wizard (testing your sound card / speaker is ready or not). If succeeded, you should have the sound from netmeeting with your girlfriend.


I hope it can help.
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Author Comment

by:NickRackham
ID: 8153117
Hi, I've run the wizard, and I can hear her, I can hear me, but she can't hear me, I'm assuming from this that the sound card is recognised!!!
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Author Comment

by:NickRackham
ID: 8153120
Sound Card = Soundblaster Live! Value 1024
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LVL 34

Expert Comment

by:sramesh2k
ID: 8153639
make sure that the sound card used by your girlfriend is a FullDuplex card. It may be outdated or needs driver update.

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LVL 4

Author Comment

by:NickRackham
ID: 8153723
Her sound card is full duplex and works with a friends via netmeeting with is also full duplex!!!!
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Author Comment

by:NickRackham
ID: 8153729
In addition, the same problem occurs when I netmeeting with other friends, same issue, I can hear them, but they don't hear me!!!! So I assume it must be my config, not theirs!!!!
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LVL 34

Expert Comment

by:sramesh2k
ID: 8153761
Disable firewall.

Generally this problem occurs if any of the following conditions exist:
Your microphone is not working or is not properly connected to the sound card.

The volume is turned off or set very low, or the speakers are not properly connected to the sound card.

Either your computer or your ISP is using a proxy server to connect to the Internet, and the ports used to send audio are closed (ports 1720 and 1731).

Audio capabilities are disabled by a system policy.
If you have a sound card installed, but you are not able to use audio, the card may have been disabled by a system policy.

To resolve this problem, troubleshoot the following possible problem areas that might affect audio. After troubleshooting each area, check to see if you resolved the problem.

If you cannot hear the other person, verify that you can hear .wav files by using the Sound Recorder tool. See “To verify that you can hear .wav files” later in this section.

Half-duplex problems can also occur if you have DirectSound enabled.

To verify whether audio is disabled by a system policy, on the Tools menu see if the Audio Tuning Wizard command is unavailable. If a sound card is installed on your computer, audio may be disabled by a system policy.

To verify that you can hear .wav files:

1.     Click Start, point to Programs, point to Accessories, point to Entertainment, and then click Sound Recorder.
2.     On the File menu, click Open.
3.     Highlight a .wav file, and then click Open.
4.     Click Play.
5.     If you cannot hear the .wav file, verify that the volume settings are correct. Double-click the Speaker icon on the taskbar, and then verify that the Volume Control slider is at the top and that the Mute check box is clear.
6.     If you do not see the Speaker icon on the taskbar, click the Start button, point to Settings, click Control Panel, and then double-click Sounds and Multimedia. Select the Show volume control on the taskbar check box, and then click OK.
7. If you use amplified speakers, verify that they are properly connected to the sound card, that they are turned on, and that the volume control is turned up.

Disable the Firewall.
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Author Comment

by:NickRackham
ID: 8154572
I read the MS knowledge base too, but I've checked everything in it, and I don't know what's wrong, I can't send voice to anyone, but I can hear, and I can send video, and receive video. I'm thinking it may be my sound card. I'm checking Creative for the latest driver. I'll post here again when I've checked it out. As I have mentioned before, I can send and receive video, and receive sound!!!!
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Author Comment

by:NickRackham
ID: 8161747
OK, problem resolved. Updating to the latest sound card driver made no difference at all!!!! To get it working, first I changed the sound mixer settings so that I wasn't hearing my own voice, I was only recording using the mic and playback was all the other devices, and then I turned off DirectSound in Netmeeting. I have now successfully connected and been connected to by 3 differnet users all with different operating systems and sound cards (Girlfriend included) so at least she's now happy!!!!

Many thanks to everyone for their help
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ID: 8182891
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