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Outlook/Word/Normal.dot

Posted on 2003-03-17
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Last Modified: 2012-05-04
If I use Word as my Outlook E-Mail Editor then I run into the problem of not being able to make changes to NORMAL.DOT and save the changes.

Even though I shut down Outlook I still am not allowed to save a new version of NORMAL.DOT.

Running:

Win 2K
Office XP

What's up with this?
0
Comment
Question by:rhewitt15
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15 Comments
 
LVL 22

Expert Comment

by:Dreamboat
ID: 8155832
Interesting.
Reboot.
Start Outlook.
Close Outlook.

Is Word still running in the background? (Ctrl+Alt+Del)

Outlook launches Word.
Word always uses normal.dot
But Outlook uses email.dot

You can always try Word troubleshooting:

www.theofficeexperts.com/word.htm
0
 

Author Comment

by:rhewitt15
ID: 8156275
Same thing happens no matter what.  Problem is stemming from having Word open and doing work in Word itself--Outlook doesn't care and exhibits no problems.

If I create new document, or edit an existing Word document, then when I shut down Word I am unable to shut it down without being hit with the dialog about saving changes to the default template and I am presented with the choice to save changes to NORMAL.DOT.

First, I have made no changes to NORMAL.DOT and, second, I can't save NORMAL.DOT because Word reports that NORMAL.DOT is read-only--and around and around we go.

Eventually I can cancel the process and finally close Word.  But, next time I open Word the whole process starts over.

Only way to prevent is to NOT have Outlook open when I use Word, or turn off the Word as e-mail editor option.  Neither is a good situation.

Same thing happened when another PC I used under Win 2K and Office 2K, so this is nothing new. I figure someone else has hit it too.

And, yes, I have deleted all instances of NORMAL.DOT and let Word recreate it.

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LVL 22

Expert Comment

by:Dreamboat
ID: 8156667
Some Technet articles to try:

http://support.microsoft.com/default.aspx?scid=kb;en-us;275955

(This would indicate that you probably out to do a cleanup of the entire PC: www.theofficeexperts.com/cleanyourpc.htm)

http://support.microsoft.com/default.aspx?scid=kb;en-us;291352

http://support.microsoft.com/default.aspx?scid=kb;en-us;816473 (not sure about the relativity of this one)

Let me know how it goes...
0
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LVL 22

Expert Comment

by:Dreamboat
ID: 8156669
Oh...and if you didn't do ALL of Word troubleshooting from my first link, I advise you do that before you move on to the ones in my last comment.
0
 

Author Comment

by:rhewitt15
ID: 8169885
Dreamboat, thanks for your input.  With a couple of the tweaks from your info I have been able to lessen the impact but not remove it.

Now, I can just open Word and a new blank document and just immediately close Word and I get notified: "Changes have been made that affect the global template, Normal.dot.  Do you want to save those changes?"  At least here I get a chance to say NO and end Word.  This is without doing anything but open a blank document.

I normally open Work without a blank document (using the /n switch) and if I just open Work (without ever opening ANY document) and close Word I get this prompt: "This document is in use by another application or user. (C:\Documents and settings\...\Normal.dot)".

It's weird and quite aggravating.
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LVL 22

Expert Comment

by:Dreamboat
ID: 8169971
Yeah...try saving the normal.dot file ONCE while Outlook is closed. Let me know what happens if you save it the one time...
0
 

Author Comment

by:rhewitt15
ID: 8170019
That always works fine.  Just did it again and it works fine. But, as soon as you open Outlook, the whole process starts again.
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LVL 22

Expert Comment

by:Dreamboat
ID: 8170065
And did you try renaming email.dot?
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Author Comment

by:rhewitt15
ID: 8170080
That always works fine.  Just did it again and it works fine. But, as soon as you open Outlook, the whole process starts again.
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Author Comment

by:rhewitt15
ID: 8170102
Sorry for the repost of last comment.

No, I have not touched email.dot.
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Author Comment

by:rhewitt15
ID: 8170131
found and renamed all instances of email.dot.  No difference, same problem exists.

Only difference was now Word opens blank docs in Web view.
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LVL 22

Expert Comment

by:Dreamboat
ID: 8170132
Oops. I'd do it this way:

Turn OFF Word as your email editor.
Close all programs and keep them closed while you do the following.
Delete both normal.dot and email.dot---ALL copies of them anywhere on your system.
Open Word. Run Detect and Repair under Word's Help menu. Close Word.
Open Outlook. Run Detect and Repair under Outlook's Help menu. Close Outlook.
Open Word, create at least one document, anything---call it test.doc.
Close Word. Save normal.dot if asked.
Open Outlook.
Turn on Word as the email editor. Create an email and send to yourself.
Close Outlook.

Now, continue from there...
0
 

Author Comment

by:rhewitt15
ID: 8175050
Well, all was good until I created the first Outlook message and sent it.

Prior to creating the message I could have Outlook open, Word as the e-mail editor and open any Work document and close without being harrassed about Normal.dot.

But, as soon as I sent the first message I tried Word again and we're right back where we started.
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LVL 22

Accepted Solution

by:
Dreamboat earned 300 total points
ID: 8175071
IMHO, time to completely uninstall Office, delete the entire Office registry key, and start over.

Sorry...I'm out of ideas.
0
 

Author Comment

by:rhewitt15
ID: 8176966
I really do appreciate your help.  I am guessing that this is one of rno charge "features" Mr. Gates has programmed into Office. ;-)
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