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Blank messages being sent from Outlook

Posted on 2003-03-18
Medium Priority
Last Modified: 2010-04-07
Can anyone help me with a weird little problem which has started on our network in the past week or so.  Every so often, when sending an email message from Outlook XP (10.4219.4219) SP-2 through our Exchange Server (Exchange 2000 running on a 2000 Advanced Server (5.00.2195 SP-3), the message body is getting stripped out and the recipient is receiving a blank email message.  When I say blank, that's not entirely true ... any signature that the sender has set is included in their message - it is merely the message that they have typed which is stripped.  

Any ideas?  This is very frustrating, and quite embarassing when sending out blank emails.


Question by:fruvos
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LVL 23

Expert Comment

ID: 8158471
Have you done a virus scan recently?  http://housecall.antivirus.com
It is also possible that the exchange server virus scanner is stripping out the text.

Author Comment

ID: 8159134
All been scanned and nothing found.  Curiously clients running Outlook XP as an Exchange Server account have the problem, yet those accessing the exchange server as POP3 accounts don't have the same problem.

Any further thoughts?

Author Comment

ID: 8160505
Had come across them both in my initial research, but they don't refer specifically to the problem I'm encountering.  My text is being stripped at the point of send, not at the point of receive (even the copy in the sender's Sent Items folder has the text stripped from it)
LVL 23

Accepted Solution

slink9 earned 300 total points
ID: 8160881
Would these happen to be using Word as the email editor?  If so, try an email without it.  You may need to do a Detect And Repair on Word.

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