Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 175
  • Last Modified:

Internet explorer will not open web-pages no error message (internet explorer not responding), can access intranet sites ok.

I have done the following with no joy,

restored internet explorer to its original state.
ran a winsock2 fix (re-installs tcp/ip winsock2 files, network cards client for ms networks etc)
ran a disk clean-up
RAN REGSVR32 with the following dll files
urlmon.dll
shdocvw.dll
msjava.dll
actxprxy.dll
oleaut32.dll
mshtml.dll
browseui.dll
the registry key
HKLM\software\classes\interface\{00020400-0000-0000-c000-0000000046} looks ok.
ran a scanreg /fix
proxy settings are ok, same with the host file
-------------------
pc connects to internet through a proxy server.
pc can see network and can access e-mail (corporate or workgroup)
0
djsmithuk
Asked:
djsmithuk
  • 8
  • 4
  • 3
1 Solution
 
YarnoSGCommented:
have you considered the PROXY SERVER being the problem?  can other machines "get to the internet"?

HTH
-Steven Yarnot
http://yarnosg.home.insightbb.com
0
 
djsmithukAuthor Commented:
yeap all other pc's can access the internet through the proxy server.
0
 
puddincupCommented:
what are you using as proxy srver? Do you have users configured to use certain ports or services, what are the services you have allowed? Where does the PC's DNS configuration point to? You said you can view intranet sites, do you have the "do not use connection for local intranet site" set? do you have the "detect config automatically" set, how about the proxy settings for the browser. This info can help better understand where the problem lies.
0
[Webinar On Demand] Database Backup and Recovery

Does your company store data on premises, off site, in the cloud, or a combination of these? If you answered “yes”, you need a data backup recovery plan that fits each and every platform. Watch now as as Percona teaches us how to build agile data backup recovery plan.

 
djsmithukAuthor Commented:
problem is not with the proxy server as well over 1,500 people have access to it and working ok,
proxy settings are how they should be, password is cached but would get error 401 if this was wrong, (same cached password for the intranet) i have a strong feeling that this is an internet explorer or a protocol problem.
---------
when I ping a server this hangs too, but internet explorer seems to open the web-site it was hanging on,

any ideas??
0
 
YarnoSGCommented:
have you considered the possibility of browser-hijack malware?

do an AdAware Scan (freeware:  http://www.lavasoft.de)

HTH
-Steven Yarnot
http://yarnosg.home.insightbb.com
0
 
YarnoSGCommented:
Obviously, you would have to use another machine to download it.

-Steve
0
 
djsmithukAuthor Commented:
already checked msconfig, theor were no suspisious programs in their,
0
 
YarnoSGCommented:
MSconfig would not detect most malware;  it is not designed to.
-Steve
0
 
djsmithukAuthor Commented:
adware scan found 42 spyware programs but did not resolve the problem.
changed the ip address to a static ip address, could not see the network, as a test changed the static ip address to one that was in use, got the error as expected stating ip was already in use,
definatly a protocol error, but me can't get head round it,
any ideas??
0
 
puddincupCommented:
So...does the browser point to the proxy server or do you have it automatically detect settings? I have had issues where no proxy address was entered and the browser was set to detect, had to add the proxy address and ensure that the address was propogated to HTTP,FTP,GOPHER,WAIS etc. through Advanced LAN settings. Could SOCKS be an issue here?
0
 
djsmithukAuthor Commented:
the browser points to the proxy server,
good point puddincup, I will check the SOCKS out..
thanks
0
 
puddincupCommented:
So...does the browser point to the proxy server or do you have it automatically detect settings? I have had issues where no proxy address was entered and the browser was set to detect, had to add the proxy address and ensure that the address was propogated to HTTP,FTP,GOPHER,WAIS etc. through Advanced LAN settings. Could SOCKS be an issue here?
0
 
djsmithukAuthor Commented:
was not a socks error,
have managed to resolve problem myself.
seems to have been an operating system problem,
I re-installed windows
all is ok now.

anyone know how I remove this question as i fixed it myself?
0
 
djsmithukAuthor Commented:
I would like to thank everyone who tried to help..
0
 
djsmithukAuthor Commented:
I had fixed this myself, but I thought you were the best help, so I award you the points,
0

Featured Post

Receive 1:1 tech help

Solve your biggest tech problems alongside global tech experts with 1:1 help.

  • 8
  • 4
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now