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Internet explorer will not open web-pages no error message (internet explorer not responding), can access intranet sites ok.

Posted on 2003-03-18
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Last Modified: 2010-04-13
I have done the following with no joy,

restored internet explorer to its original state.
ran a winsock2 fix (re-installs tcp/ip winsock2 files, network cards client for ms networks etc)
ran a disk clean-up
RAN REGSVR32 with the following dll files
urlmon.dll
shdocvw.dll
msjava.dll
actxprxy.dll
oleaut32.dll
mshtml.dll
browseui.dll
the registry key
HKLM\software\classes\interface\{00020400-0000-0000-c000-0000000046} looks ok.
ran a scanreg /fix
proxy settings are ok, same with the host file
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pc connects to internet through a proxy server.
pc can see network and can access e-mail (corporate or workgroup)
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Question by:djsmithuk
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15 Comments
 
LVL 7

Expert Comment

by:YarnoSG
ID: 8158660
have you considered the PROXY SERVER being the problem?  can other machines "get to the internet"?

HTH
-Steven Yarnot
http://yarnosg.home.insightbb.com
0
 

Author Comment

by:djsmithuk
ID: 8158678
yeap all other pc's can access the internet through the proxy server.
0
 

Expert Comment

by:puddincup
ID: 8160065
what are you using as proxy srver? Do you have users configured to use certain ports or services, what are the services you have allowed? Where does the PC's DNS configuration point to? You said you can view intranet sites, do you have the "do not use connection for local intranet site" set? do you have the "detect config automatically" set, how about the proxy settings for the browser. This info can help better understand where the problem lies.
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Author Comment

by:djsmithuk
ID: 8160204
problem is not with the proxy server as well over 1,500 people have access to it and working ok,
proxy settings are how they should be, password is cached but would get error 401 if this was wrong, (same cached password for the intranet) i have a strong feeling that this is an internet explorer or a protocol problem.
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when I ping a server this hangs too, but internet explorer seems to open the web-site it was hanging on,

any ideas??
0
 
LVL 7

Expert Comment

by:YarnoSG
ID: 8161381
have you considered the possibility of browser-hijack malware?

do an AdAware Scan (freeware:  http://www.lavasoft.de)

HTH
-Steven Yarnot
http://yarnosg.home.insightbb.com
0
 
LVL 7

Expert Comment

by:YarnoSG
ID: 8161388
Obviously, you would have to use another machine to download it.

-Steve
0
 

Author Comment

by:djsmithuk
ID: 8165216
already checked msconfig, theor were no suspisious programs in their,
0
 
LVL 7

Expert Comment

by:YarnoSG
ID: 8166473
MSconfig would not detect most malware;  it is not designed to.
-Steve
0
 

Author Comment

by:djsmithuk
ID: 8167720
adware scan found 42 spyware programs but did not resolve the problem.
changed the ip address to a static ip address, could not see the network, as a test changed the static ip address to one that was in use, got the error as expected stating ip was already in use,
definatly a protocol error, but me can't get head round it,
any ideas??
0
 

Expert Comment

by:puddincup
ID: 8174562
So...does the browser point to the proxy server or do you have it automatically detect settings? I have had issues where no proxy address was entered and the browser was set to detect, had to add the proxy address and ensure that the address was propogated to HTTP,FTP,GOPHER,WAIS etc. through Advanced LAN settings. Could SOCKS be an issue here?
0
 

Author Comment

by:djsmithuk
ID: 8174642
the browser points to the proxy server,
good point puddincup, I will check the SOCKS out..
thanks
0
 

Accepted Solution

by:
puddincup earned 150 total points
ID: 8174813
So...does the browser point to the proxy server or do you have it automatically detect settings? I have had issues where no proxy address was entered and the browser was set to detect, had to add the proxy address and ensure that the address was propogated to HTTP,FTP,GOPHER,WAIS etc. through Advanced LAN settings. Could SOCKS be an issue here?
0
 

Author Comment

by:djsmithuk
ID: 8181496
was not a socks error,
have managed to resolve problem myself.
seems to have been an operating system problem,
I re-installed windows
all is ok now.

anyone know how I remove this question as i fixed it myself?
0
 

Author Comment

by:djsmithuk
ID: 8181510
I would like to thank everyone who tried to help..
0
 

Author Comment

by:djsmithuk
ID: 8210403
I had fixed this myself, but I thought you were the best help, so I award you the points,
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