We have a need at our helpdesk to remotely control end users' Windows 2000 computers. I know that there are a lot of products out there, but we are looking for something that can specifically do the following:
1) Take full remote control of the PC
2) Get approval from the end user to allow a particular remote control session (so that the helpdesk can't just control any PC at will)
3) Log somewhere besides the local HelpDesk PC who has been controlled. This is for auditing purposes.
Right now, they are using Dameware Mini Remote. This lets the do remote control, even can be set to force the end user to approve the session, but I don't see where it logs any session information.
Of course, cost is a factor as about 2 people would be doing the controlling, but they will be working on about 100 PCs, so buying something like PCAnywhere would be too expensive.