In Word 2000 when one user tries to send a document as an email and clicks the email send button, it brings up a box that is looking for the address book to use. You can select personal address box but the global book is not a choice.
We are using exchange 2000 and all other users on the network can use this feature. I have tried replacing the normal template and have reloaded office. I did not wipe the registry when I reloaded Office.