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PC powers off when using Disk Cleanup.

Posted on 2003-03-19
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Last Modified: 2010-04-13
Hello every body..
 
There's a problem involving Win2K operating system , once user run the Disk Cleanup from disk properties or accessories the system automaticcaly shut off during the process (around 15 second running). This system run with Novell Client 4.83, ZENworks Appn launcher Ver 3.0, Win2K Service Pack 2 and I.E 6. The applications are MSoffice2K, Lotus SmartSuit, LotusNotes and several small programs. Appreciated for the solution ASAP.

Thanking you in advance for tour cooperation.
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Question by:vandetta
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10 Comments
 
LVL 6

Expert Comment

by:night_monkey
ID: 8172157
i suggest using a hard drive checking utility to check your disk. it may be damaged. you can probably download one from the manufacturer's website, if the drive didn't come with software (as some do).


you should also run a check of your ram. this may also be causing the problem.

here's a free utility to check the memory:

http://www.simmtester.com/
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LVL 9

Expert Comment

by:MSGeek
ID: 8175769
It's possible this could be Novell Client.  Not that I am blaming Novell.  Novell was never given enough information by Micro$oft to properly design a client.  Is this happening on all clients or just a select client?  Try removing the client from Add/Remove programs, then delete the client directory, then restart the workstation.  Can you run Disk Cleanup now?   If so, do a fresh install of the client.  Make sure you have latest 4.83 Sp 1
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Author Comment

by:vandetta
ID: 8179322
Well.. I  don't think Novell Client is the root cause since this model and user type profile is same with other user. Already assign the Sp1 to Novell Client. TQ
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LVL 6

Expert Comment

by:night_monkey
ID: 8179548
did you try my suggestions, vandetta?
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LVL 9

Expert Comment

by:MSGeek
ID: 8180615
vandetta... I worked in an envrionment with 3500 users and 5 different models of workstations all with the same image on them, it was surprising to see what could happen with the Novell Client, that is why everyone is so excited about ZenWorks 4 (no Client needed.)
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Author Comment

by:vandetta
ID: 8236469
-Novell Client removed even no other network service installed and the symptom still there . There's no problem to other system with same model.
Check on hard ware - Memory swap OK, Thorough Scandisk the hard drive no error. Still incomplete disk cleanup with auto shut off after 4 minutes.Check on BIOS setting also nothing happened. Check on power management and try to recover and replace the respective execute file (also path on reg) still not resolved.
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LVL 9

Expert Comment

by:MSGeek
ID: 8238275
At this point I would rebuild this computer, re-image it.  If the problem persists you may still have an issue with the harddisk controller or the motherboard.   If it is a software problem it is not a ghost worth searching for given the time you already have into this.
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Author Comment

by:vandetta
ID: 8370981
Problem resolved after found the CPU fan intermittent. Replaced and everything fine.
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by:cempasha
ID: 8595870
This question is still open and getting old. If any of the comment(s) above helped you please accept it as an answer or split the points who ever helped you in this question. Your attention in finalising this question is very much appreciated. Thanks in advance,

****** PLEASE DO NOT ACCEPT THIS AS AN ANSWER ********

- If you would like to close this question and have your points refunded, please post a question in community support area on http://www.experts-exchange.com/Community_Support/ giving the address of this question. Thank you      

Pasha

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ID: 9585122
Question closed and points refunded

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