My installation of ArcServe 2000 (7.0) has a job indicated as running, so it won't let me modify or delete the job. This would be easy enough, except that stopping the job produces the error message "failed to stop this job". There are no Event Log messages produced from this, and other jobs start and stop normally (even while this one is indicating that it is running!). This all began when a cleaning tape in my tape library expired. The library still functions correctly, even without the cleaning tape in its slot (I've ordered more to replace it). How do I stop and/or remove this job from the list?
I only ask the question here since CA's support seems to be either impossible to contact, or cost me additional money to get someone to assist me. If someone can also help with getting reasonable help with CA, I'd be glad to award additional points!