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ArcServe 2000 - stopping an unruly job

My installation of ArcServe 2000 (7.0) has a job indicated as running, so it won't let me modify or delete the job. This would be easy enough, except that stopping the job produces the error message "failed to stop this job". There are no Event Log messages produced from this, and other jobs start and stop normally (even while this one is indicating that it is running!). This all began when a cleaning tape in my tape library expired. The library still functions correctly, even without the cleaning tape in its slot (I've ordered more to replace it). How do I stop and/or remove this job from the list?

I only ask the question here since CA's support seems to be either impossible to contact, or cost me additional money to get someone to assist me. If someone can also help with getting reasonable help with CA, I'd be glad to award additional points!
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andrewbeard
Asked:
andrewbeard
1 Solution
 
gringuisimoCommented:
This happens to me once in awhile, and I go about resolving this issue as follows. First, stop the Database, Tape, and Job services from within the ArcServe Manager. Once the three services are stopped, I exit from ArcServe Manager, and delete the "job" files for the hung job. These can be found at
"C:\Program Files\ComputerAssociates\ARCserve\00000001.qsd\" (This is default location).  Within this directory you will have files named as *.job - the * being a number which corresponds to the job's "QueueID", which can be located in ArcServe Manager in the "Job Status" window. (Example: the hung job has "QueueID" number 2; you would delete the file 00000002.job. Note: the *.job files are padded with zeros to make them 8 characters long.) After deleting the *.job file, and opening ArcServe Manager, the hung job will show up as "Corrupted" - it may now be deleted. Hopefully when you created your backup job, you saved a copy to disk. It is very simple to create an identical backup job from this copy.
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andrewbeardAuthor Commented:
That got the job out perfectly! Thanks.
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