Greyed-out options in Outlook...
Posted on 2003-03-20
Running a Windows 2000 Terminal Server.
We have approx 70 users running WinTerms from this terminal server.
The problem is Outlook 2000.
The 'AutoArchive' has been set for these users and once every thirty days, the message box will popup prompting them with "Do you want to Archive now?"
If the user ignores the prompt, it creates a runaway process that pegs the processor to the ceiling.....100% usage. I've got an alert that will message me when this happens, but if I'm away from my desk (or not even at work), I have no way of terminating the process. Ultimately, the server will crash, taking all the users with it.
Unfortunately, it's suprising how many users ignore the prompt.
I can take over the user's session, but in almost all cases, the option to turn off this message box is greyed-out.
I've deleted a user's profile then recreated it, hoping that the option will no longer be greyed-out. Didn't work.
I've looked for a registry hack....no avail there either.
I've searched through TechNet, Google, Newsgroups, etc....still no luck.
Please give me a solutions 'oh-wizards of all things Microsoft'...