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Can't remove program from Add/Remove Programs in Control Panel

Posted on 2003-03-20
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Last Modified: 2013-12-28
recently my Norton Antivirus 2002 kept downloading the same updates over and over so I suspected it might have a problem so I deleted it through its uninstall program through the Start / Program menu. Then I realized I didn't have the 2002 disc to reinstall so I installed Norton Antivirus 2001 instead so that my computer would have some protection. I got the 2002 disc, so I deleted 2001 the same way I did 2002, and tried to install 2002.  The computer tells me that there is already a version installed and to go to the Add/Remove Programs to remove it. the version is 2002. I do that but the window comes up and tells me to install the proper disc with the installation file NAV.MSI. The cd in the drive is Norton Antivirus 2002. So, i reinstall 2001, no problem and my computer is protected.
When I reboot, my system.ini file is looking for symtdi.vxd,saying to reinstall it or the application it belongs to..they must be connected.

My question is, how do I get 2002 back?
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Question by:bullman
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CrazyOne earned 800 total points
ID: 8178040
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Expert Comment

by:war1
ID: 8178043
Greetings, bullman!
  Looks like some files are not getting delete when you uninstall. Go to the Symantic website to get the complete uninstaller for AV 2001

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

Best wishes, war1
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Expert Comment

by:Groover2000
ID: 8180185
generally: if you install/uninstall programs that always start on Windows start, i recommend to reboot your computer after each uninstall/install procedure even if the program doesn't say to do so. with this procedure you can avoid a lot of problems caused by files and drivers which are loaded in memory.
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Expert Comment

by:sysandprog
ID: 8181811
I have had good luck in deleting EVERYTHING in the system that remotely smells of Symantec, Norton, McAfee and any other anti-virus programs.  Of course, you should back up the registry before doing this.  Then you can use the registry EDIT and FIND to locate stuff in the registry to delete.  For other files you can use START --> FIND.

If you are unsure of anything, you can rename it instead of deleting it, so you can monitor performance before making the final delete.  Recently I have created a new directory called C:\BACKUP\TODELETE where I store these things instead of renaming them.  A README.BAT file shows the original PATH location.

Maybe I have been lucky, but with lots of experience behind me I tend to take a lot of systematic precautions automatically.  Afterwards I use Norton System Works to check for residual registry and hard drive problems.  Usually these are few, and can be corrected with NSW.

One advantage of this method is that you maintain control instead of blindly trusting software from others for this kind of cleanup activity.
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by:bullman
ID: 8191095
Thanks it worked..
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Expert Comment

by:sysandprog
ID: 8192674
Then the grade should have been "A"
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Author Comment

by:bullman
ID: 8198053
You're right..I must have hit the wrong letter..
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Expert Comment

by:sysandprog
ID: 8200081
Suggest posting a link to Community Service.  A moderator will raise the grade.
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by:CrazyOne
ID: 8200583
Thanks sysandprog :>)
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Expert Comment

by:Netminder
ID: 8200973
Grade changed per user comment.

Netminder
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