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Problem when Install Oracle Jinitiator 1.1.8.16 on Win XP SP1

Posted on 2003-03-21
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Last Modified: 2013-12-11
When i try to install Oracle Jinitiator 1.1.8.16 on Win XP SP1 on client PC Win XP SP1 after the first message box "InstallShield Self-Extracting EXE"  saying " This will install Oracle Jinitiator 1.1.8.16. Do you wish to continue?" and my prompt "Yes" the installation process  hangs. Any suggestions?
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Question by:misho2000
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LVL 4

Expert Comment

by:bmoshier
ID: 8183826
Versions Affected
~~~~~~~~~~~~~~~~~
Oracle Applications Release 11i

Platforms Affected
~~~~~~~~~~~~~~~~~~
Windows Clients

Description
~~~~~~~~~~~

There are a variety of errors being experienced by customers trying to use Release 11i Applications from a client machine with the combination of a Windows operating system and hardware with a pentium 4 processor.


Some of the anomalies include:

- Installing JInitiator fails

- Jinitiator Does Not Run

- Oracle Installer 8.1.X Hangs

- SYMCJIT.DLL Doesn't work

Fix: Before logging any TARs, apply the latest Developer 6i forms patchset and the latest  version of JInitiator.  In most cases this action fixes these problems, and many others before any of the workarounds in the associated notes need to be implemented.

The latest certified versions can be determined by clicking on the "Product Lifecycle" button in MetaLink

--> "Certifications" button (at the top)

--> View Certifications by Product

--> E-Business Suite

--> JInitiator for E-Business Suite, or for Dev Forms,  Click E-business Suite again and proceed with platform & OS selections.  Make sure to check the "Addtl Info" and "Other" links wherever you see them, as they usually contain necessary information.

References:

OSS OSS19388
Note: 149243.1
Note: 132884.1
Bug: 1518935
Bug: 1507768
Note: 131299.1

Bertram Moshier
Oracle Certified Professional 8i and 9i DBA

http://www.bmoshier.net/bertram
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Expert Comment

by:bmoshier
ID: 8183846
Operating System: Microsoft Windows XP Version Professional
Oracle JInitiator (for E-Business Suite) Version 1.1.8.16
E-Business Suite Version 11i
Status: Certified

Product Version Note:


E-Business Suite 11i Information:
Oracle JInitiator 1.1.8.16 requires patch 1397882 & 1535538 if you are using Oracle Developer 6i base or Patch 1.
If you are using Developer 6i Patch 3 or higher, those patches should not be applied, as they are already included.
Customers must follow "Upgrading the JInitiator version used with Oracle Applications 11i", (Doc ID: 124606.1).

E-Business Suite 10.7NCA & 11.0/11.0.x Information:
Oracle JInitiator 1.1.8.16 requires Oracle Developer (D2K) 1.6.1+16.
Customers must review "Use Proxy-Servers Instead Of Local JAR Files to Improve WAN Performance with Oracle Applications 11i, 11.0 and 10.7NCA", (Doc ID: 153287.1).
Certification Note:


MS Windows XP Requirements for Oracle JInitiator:
MS Windows XP "Computer Administrator User" privileges are required for installing/upgrading all Oracle JInitiator versions
For Oracle JInitiator 1.1.8.16 and higher, end users with MS Windows XP "Limited User" privileges are supported for runtime use of Oracle JInitiator
Customers must follow "Upgrading Oracle JInitiator with Oracle Applications 11i "
Users using the Arabic language are not certified on MS Windows XP desktops.


Bertram Moshier
Oracle Certified Professional 8i and 9i DBA

http://www.bmoshier.net/bertram
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LVL 4

Expert Comment

by:bmoshier
ID: 8183857
NOTE:  If you are using MS-IE with JInit the following ADDITIONAL information is necessary.

NOTE:  Netscape users should ***NOT*** have to worry about these items:

Operating System: Microsoft Windows XP Version: Professional
Oracle JInitiator (for E-Business Suite) Version: 1.1.8.16
Server: N/A
Status: Certified

Product Version Note:


E-Business Suite 11i Browser Information:
MSIE 6.0 & 6.0 SP1 are certified for E-Business Suite 11i, with the following constraints:
MSIE users must follow the standard setup steps for allowing Oracle JInitiator 1.1.8.x downloads: Allow for prompting of downloading and running unsigned ActiveX components. To do this select "Tools" ==> "Internet Options" ==> "Security" (tab) and customize the security zone the web tier is in. (See the Oracle Applications 11i Release Notes for further details.)
Customers must upgrade their Oracle JInitiator version to 1.1.8.16 or higher, with the standard caveats for this Oracle JInitiator (patches for E-Business Suite 11.5.1 - 11.5.3 & Oracle Developer 6i Patch 1). It is strongly recommended that customers use the latest versions of Oracle JInitiator for maximum stability.
Customers on E-Business Suite releases earlier than 11.5.8, or lower than FND Mini pack F, must upgrade to Framework 5.5.2e or higher (Patch 2227335).
NOTE: CRM customers on E-Business Suite releases earlier than 11.5.8, must also apply JTT patch 2282715.
Configurator (CZ) Users: Customers on E-Business Suite releases earlier than 11.5.6, and do not have CZ Mini pack F, must apply bug fix 2141830.
*Microsoft Internet Explorer (MSIE) 5.5x & 6.0/6.0 SP1 are the preferred browsers for E-Business Suite 11i. (*NOTE: Excluding Apple Macintosh OS users where these versions have yet to be released.)
Although 11i is also certified with MSIE 5.0x & Netscape Navigator 4.7x (where x = 3 or higher), performance of the HTML self service interface is substantially better with MSIE 5.5x & 6.0/6.0 SP1.
With MSIE, the HTML self service interface also has some improved usability characteristics. Oracle is continuing to test and certify ongoing releases of the browsers, and may adjust this recommendation in the future.
Required Product Note:


Supported Microsoft Internet Explorer browser versions with ALL "Certified" Oracle JInitiator versions for this E-Business Suite release:
6.0 & 6.0 SP1
Microsoft Windows XP Information:
Workflow Users: The Oracle Workflow MAPI Mailer is NOT certified on Microsoft Windows XP. Oracle Workflow builder 9i is certified.
Users of Pentium IV desktops for the client tier are certified for E-Business Suite 11i under the standard requirements: Certified Oracle JInitiator versions higher than 1.1.8.10 are required and Scripting users should use patch 2174691 - "Pentium 4 compatible Script Author Installation Package".

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LVL 4

Expert Comment

by:bmoshier
ID: 8183873
BTW, Oracle does certify the Windows/XP and Jinitiator 1.1.8.16 together, of course, with the caveats given above (especially the Pentium 4 issue).

Bertram Moshier
Oracle Certified Professional 8i and 9i DBA

http://www.bmoshier.net/bertram
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Expert Comment

by:bmoshier
ID: 8214858
How is the problem progressing?  Does the above solve your problem?
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LVL 4

Expert Comment

by:bmoshier
ID: 8239882
I really would like to help solve your problem, but I am NOT seeing any feedback.
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LVL 1

Author Comment

by:misho2000
ID: 8243543
Dear Bmoshier,
i would like to apologize because i didn't clear my question enough. Problem with installing JInitiator arises when it has to be installed in order to use Oracle Applications forms in GL, AP etc. It is not pure Jinitiator install but it is a part from usage of Oracle applcations. First time( from IE browser)  when you choose General Ledger applications you've being asked to donwload JInitiator from Oracle site. And sfter that you receive message to install Jint on your computer and installation hangs. My suggestion is that there are conflickts with any already running processes in XP but which ones ? I've tried as local administrator but same result.
Regards
Misho
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LVL 4

Expert Comment

by:bmoshier
ID: 8246789
The above information is for when using Jinitator with Oracle Applications (** in fact the only reason I know to use Oracle Jinitator is with Oracle Applications, such as GL, AP, PO, INV, etc. **), unless you are an Oracle developer (using Oracle Developer).

I know for a fact none of the current/latest versions of Oracle properly installs out of the box with a Pentium IV regardless of operating system.  The java program used by Oracle to install the products has a problem with a Pentium IV.

(Users of Pentium IV desktops for the client tier are certified for E-Business Suite 11i under the standard requirements: Certified Oracle JInitiator versions higher than 1.1.8.10 are required and Scripting users should use patch 2174691 - "Pentium 4 compatible Script Author Installation Package".)

I'm not sure which version of Oracle applications you are using but there are many notes above dealing with just Oracle Applications (no Developer).

Bertram Moshier
Oracle Certified Professional 8i and 9i DBA

http://www.bmoshier.net/bertram
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LVL 1

Author Comment

by:misho2000
ID: 8251681
According to your first comment i am still in phase -  "Installing JInitiator fails".
I'm going to check XP env in order to  find out conflicting processes.
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LVL 4

Expert Comment

by:bmoshier
ID: 8275940
Is the client machine a Pentium 4?
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LVL 1

Author Comment

by:misho2000
ID: 8281816
Yes, it is Pentium4 .
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LVL 4

Expert Comment

by:bmoshier
ID: 8285303
I suspect then your problem is the Pentium 4 installer problem.

Most (if not all) Oracle products are using a JAVA installation routine, which has problems (hangs) with a Pentium 4.

One solution is to use a client with a CPU other than a Pentium 4.

Another solution is to apply all the patches (see above) as one of them must fix the Pentium 4 JAVA problem.  This includes going to the latest version of Jinitator.

The other possiblity is to look at the solutions given for installing the database and see if you can do the same.  In those cases, the solution has been to copy the product (database) to the hard drive, make some changes to the JAVA package and then install from the hard drive (instead of CD).

In your case, there wouldn't be that much of a change as Jinit downloads to a browser's temporary subdirectory and installs from it.

---

BTW, what did you mean by the phrase "I'm still in phase?"

Bertram Moshier
Oracle Certified Professional 8i and 9i DBA

http://www.bmoshier.net/bertram
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LVL 1

Author Comment

by:misho2000
ID: 8289532
I use the sentences form your first message:
Some of the anomalies include:

- Installing JInitiator fails - 1 phase

- Jinitiator Does Not Run

- Oracle Installer 8.1.X Hangs

- SYMCJIT.DLL Doesn't work

I'am looking for process interferences but i could not define which of already running processes stops installation of JInitiator.
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LVL 4

Expert Comment

by:bmoshier
ID: 8292409
Why do you think a process is interferring?

My guess it is the Pentium 4 Java issue and/or one of the other fixed problems.

Can you upgrade to a more recent version of JInitiator (e.g. 1.1.8.19, 20, or (BETTER) 21 OR even 1.3.1.9)?

I beleive you'll have the best luck (e.g. quick resolution) with 1.1.8.21 or 1.3.1.9.

Bertram Moshier
Oracle Certified Professional 8i and 9i DBA

http://www.bmoshier.net/bertram
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LVL 1

Author Comment

by:misho2000
ID: 8292493
I did try with next version 1.1.8.16 but received the same result.
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LVL 4

Expert Comment

by:bmoshier
ID: 8293413
I thought you started off on 1.1.8.16, at least that is how I read your first message.

The lastest levels I found NOT saying anything about having the Pentium 4 bug are 1.3.19 and 1.1.8.21.

1.1.8.16 has lots of warnings associated with it about the Pentium 4 bug and hanging just like your client.

Bertram Moshier
Oracle Certified Professional 8i and 9i DBA

http://www.bmoshier.net/bertram
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LVL 22

Expert Comment

by:Helena Marková
ID: 10216380
No comment has been added lately, so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area that this question is:

PAQ/Refund.

Please leave any comments here within the next seven days.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

Henka
EE Cleanup Volunteer
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Accepted Solution

by:
SerCouWisMOD earned 0 total points
ID: 10278489
*****
As recommended this question was closed and 500 points refunded by:

SerCouWisMOD
Community Support Moderator
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Expert Comment

by:vkalyanakrishnan
ID: 12004892
I am installing Jinitiator 1.1.8.21. All my "Internet Option" settings are proper. Still the installation hangs after I click 'Yes' to the window which asks "This will install 1.1.8.21. Do you want to continue"?

Can you please resolve this issue?

Thanks,
Vijay.
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Expert Comment

by:steve_rollins
ID: 24938259
You may need to be administrator to do the install...do you have admin rights on your machine?
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