Trouble Importing Contacts

Posted on 2003-03-21
Medium Priority
Last Modified: 2010-04-07
When importing a contact list from one computer to another (over a LAN, list exported as Excel Spreadsheet), the receiving computer shows all 161 contacts when viewing the CONTACTS folder in Outlook.  However, when sending an e-mail, when going into the address book, only 10 contacts show up.  What am I doing wrong, and what can I do to correct this odd situation.  Thanks!
Question by:dharvell
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Accepted Solution

lyrrad earned 200 total points
ID: 8183229
I've seen this before when going from one version of Outlook to another or when importing from an excel workbook.

What I realized is that you must map the fields manually in some cases. Some third party add-ons modify the outlook fields (Card Scan for example) and then outlook won’t recognize the fields when you’re doing an import.

Follow these steps:    
1. Export the contacts from machine 1 to an excel file
2. Verify the contents of the file
3. Import the file on machine 2
4. During the import process, select map fields
5. Ensure that all fields are mapped properly

This has work for me many times.

Assisted Solution

by:Todd Wedlake
Todd Wedlake earned 200 total points
ID: 8191242
right click your contacts list in Outlook, select properties, select the outlook address book tab, make sure the first option is selected that states, show this folder as an email address book.  You can also name the address book so it shows up as an identifiable address book when you hit the TO: button.

Good luck

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