Cannot access CD-ROM (CDRW) and Floppy Drives in Windows 2000 after un/installing Nero Burner Software

Posted on 2003-03-21
Medium Priority
Last Modified: 2012-08-13
I have installed Nero form its original CD and after that I installed the UDF ( the last option on the main interface window) on Windows 2000. After reboot I could not access the cd-rom nor the floppy disk drives. After clicking on the cd rom drive letter I receive the pop up message "Disk in Drive D is not formatted" regardless of a disk present or not in the drive. Same message for the floppy drive (A:>) After that I tried to uninstall Nero and I received this error message: "Nero - Burning Rom -- Error 1316. A network error occurred while attempting to read from the file C:\WINNT\Installer\Nero - Burning Rom.msi".
I went to Nero's website (ahead.de), I downloaded the latest update of Nero, installed it, and still no access to the removable drives.
I opened the Event Viewer and the message there is: "RSM could not identify the media in drive Drive 0 of library AOPEN CD-RW CRW2440.  An error was encountered while attempting to read data from the media."
I could unistall the newer version of Nero with no problem this time but stiil no luck in accessing the drives.
I started Windows 2000 in safe mode and from there I could access the cd-rom with no problem but when I start it normally I still encounter the same error.
Is there any solution to this problem?
Thank You very much.

System Details:
Windows 2000 Service Pack 2
CD-ROM: Aopen CD-RW 2440 firmware 2.08
Nero burning software: 5.5.x.x (on the original cd I have 5.5.2 something and I also downloaded the latest version from their website)

I had the same software installed on Windows 98 (same hardware) and I had no problem with it.

Question by:Jennifer03
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LVL 44

Expert Comment

ID: 8181211
Don't let the title of this article fool you into not reading it.

Cannot Access CD-ROM and "Code 31" Error Message in Device Manager After You Remove Adaptec Easy CD Creator from Your Computer

Author Comment

ID: 8182839
To CrazyOne:

I have read the article on Microsof's website but I do not have those files in that registry key. So it doesn't work for me. Thanks anyway.

I am thinking Nero has modified some drivers for the cd-rom and floppy 'cause I can access the cd-rom when I start W2K in Safe Mode. So it should be a way to turn it back to its oroginal configuration. The problem is I do not know where to look for this info.
LVL 44

Expert Comment

ID: 8182906
>>>So it should be a way to turn it back to its oroginal configuration

Unless you explicitly backed up the registry then not there isn't a way to turn back. There is no System Restore in Win2000 like there is in ME and XP
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Expert Comment

ID: 8184816
Have you tried to uninstall both the CD-Rom and floppy from the device manager, then rebooting and having win 2K install default drivers?

Good Luck

Author Comment

ID: 8186378
I have solved the problem. Technical support rep from Nero emailed me 2 utilities and I cleaned everything up. Now everything works all right.
One of the utilities you can find on their website:
The registry checker: ftp://ftp6.nero.com/RegistryChecker.exe
The other one is an uninstaller which is not yet posted on their website.
I think the problem was caused by the InCD software so I have not installed it anymore. I've installed Nero only and it works fine.

Thanks for all your comments.

Expert Comment

ID: 9348816
I confirm that InCD can cause ALL removable media to return "This media is not formatted; do you wish to format it now?". I installed Nero6 from CD over Nero5 which seemed to cause the problem. RegistryChecker.exe did not solve the problem. The media impacted includes DVD, CD and EEProm(e.g. Smartcards). I fixed my problem by downloading "InCD-CleanTool.exe" from www.nero.com and executed it. After rebooting, it managed to remove InCD. However, it also lost the Nero Serial number meaning that I had to re-install Nero. With the exception of InCD which I have not tried to re-install, everything seems to be back to pre "Upgrade"? to Nero6.
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Expert Comment

ID: 10304125
No comment has been added lately (149 days), so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area for this question:

RECOMMENDATION: Accept Jennifer03's answer http:#8186378 and Refund

Please leave any comments here within 4 days.

-- Please DO NOT accept this comment as an answer ! --


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Accepted Solution

SpazMODic earned 0 total points
ID: 10347862
PAQed, with points refunded (80)

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Expert Comment

ID: 13146165
In my case, I lost my CD, Floopy and Zip Drive running Windows 2000.  I would get the error, "Disk is not formatted.  the disk inb drive X: is not formatted...."  when inserting a disk.  It turned out to be a conflict between Norton Internet Security and my InCD program.  I must have spent 60 hours figuring it out.  In fact that's why I joined this exchange. I saw that someone had the same problem.  But no one had the answer.  Anyway, Noton said to Open Windows Explorer and right click on the hard drive>properties; On the security tab click add; Type "system" in the lower box and then click OK;Select "System" and then check full control; Click Apply; repeat these steps for all hard drives.  Click OK.   I did this but it still didn't work. But I didn't try removing this yet either.  I have left it alone.  Then I saw a problem called, "Cannot access CD-ROM or floppy drive after installing NIS.".  It said I needed to upgrade my NERO CD Burning software and my InCD.  I upgraded to the free level they had available on the NERO but that didn't fix it.  then I upgraded to the free level they had on the InCD program (It's on the NERO site) and everything works great now.  If this is your situation i hope this helps.

Expert Comment

ID: 13146925
Many thanks for the follow-up. I simply gave up on trying to use InCD. In fact I really do not miss being able to drag and drop files onto a CD writer, I just use Nero and do a complete burn. Once I kept InCD off my computer, all the problems stopped. You have confirmed that older versions of InCD caused this problem and that the latest works (for you at least!).

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