deleting sent items

Posted on 2003-03-21
Medium Priority
Last Modified: 2011-04-14
i sent abou 50 emails a day and so my sent items folder is very full.  when i try and delete items from the sent items folder using all the ways i can, i doesnt delete the messages. the items dont even appear in the deleted items folder.  why isn't the application allowing me to delete items?

thanks for any help you can offer
Question by:nadinemcbay
LVL 23

Accepted Solution

slink9 earned 300 total points
ID: 8184065
It sounds like your Outlook is having problems.  You may want to try a Detect And Repair (if OL2002) or an Uninstall/Eraser/Reinstall if OL2k or 97.
You may also benefit from a startup switch

To use command-line switches, follow these steps:

Click Start, point to Find, and then click Files Or Folders.

Type "Outlook.exe" in the Named box and then click Find Now.

Note the path to the Outlook executable file as viewed under In Folder and write it down for reference. For example, the file may be located in the path: c:\Program Files\Microsoft Office\Office\Outlook.exe

On the File menu, click Close.

Click Start, and then click Run.

Type the complete path noted in step 3, including the file name. Press SPACEBAR once and then type a forward slash mark ("/") followed by the switch. Press ENTER to execute the command.

For example, if you want to use the CleanReminders switch, the command line in the Open box should read:
"c:\Program Files\Microsoft Office\Office\Outlook.exe" /Cleanreminders
NOTE: The full path must be in quotation marks to preserve long file names.
   Command-Line Switch      Purpose
   -------------------      -------

   /CleanFreeBusy           Cleans and regenerates free/busy information.

   /Cleanfinders            Removes saved searches from the Exchange Server store.

   /CleanReminders          Cleans and regenerates reminders.

   /CleanViews              Restores default views. All custom views you created are lost.

   /CheckClient             Prompt for default manager of e-mail, news, and contacts

   /ResetFolders            Restores missing folders for the default delivery location.

   /ResetOutlookBar         Rebuilds the Outlook Bar.

   /Safe                    Launches Outlook without extensions, preview pane or toolbar customization.

   /Nopreview               Turns off the Preview Pane and removes the option from the View Menu.

   /CleanSchedPlus          Deletes all Schedule+ data (free/busy, permissions, and .CAL file) from the server   and allows the free/busy information from the Outlook Calendar to be used and viewed by all Schedule+ 1.0 users.
   /Regserver               Rewrites all Outlook specific registry keys and re-associates file extensions without having to reinstall Outlook or run setup with the /y switch. The settings are stored in the Outlook.SRG file located in the same folder as the Outlook application.

   /Unregserver             Similar to /Regserver, except it deletes all registry keys and file associations for    Outlook. Its actions are based on the Outlook.SRG file located in the same folder as the Outlook application.  
                            Use the /regserver switch to rewrite the registry keys and file associations after using this command-line switch.

My best guess would be CleanReminders, CleanViews, or ResetFolders.

Expert Comment

ID: 8223503
If you do not want to save emails that you have send you might just go to Tools menu, choose Options, choose Send tab, and then uncheck the "Save copy of sent messages in the 'Sent Items' folder" properties.

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