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V3.com issue--unable to upgrade

Posted on 2003-03-21
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Last Modified: 2013-12-25
This question is about www.V3.com , a very useful address relocation service. The service maps my publicized URL, http://yours.at/freemeds in to my "really real" URL,

http://users.erols.com/jones3745/free1b.htm

Thus the Web site can run for no extra charge in my ISP's Web space.

But here's the problem: I need REAL' bad to upgrade to www.V3.com 's Gold service, but cannot, due to a problem with my password. It's Catch-22. I can't get one-on-one help because I don't have Gold service. I can't get Gold service without one-on-one help. What I need to do is set my password to wotetro and/or enter my current E-mail address, DrJones@alum.MIT.edu Changing my public URL is not an option, since I have spent literally years building awareness of it. I E-mailed the www.V3.com people, but didn't get a reply [to my current E-mail address].

Does anybody have any ideas about how to communicate with the www.V3.com people and upgrade my service? I am willing to pay; that is not the issue.

Tom
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Question by:jones172
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coreybryant earned 600 total points
ID: 8188175
I take that your e-mail address that you used to sign up for V# is no longer valid or you no longer have access to it?  

If so - I also take it you completed the form at:
http://home.v3.com/helpdesk.shtml

If so, try checking Gold Member - make sure that you put in the message what you are trying to do & see if that does not get you a faster repsonse.  Their help states:
'I Forgot Password and changed email!' and send us your old email address (the one you believe is in our records), the new email address, your date of birth and all your V3 account information.  And they work Monday to Friday, 7AM to 7PM Eastern.

Also just doing a WHOIS search, it seems that V3 could be owned by this company:  http://www.ampira.com/about/contact.shtml - so if worse comes to worse you could possibly give them a call at 212-706-3000 if your e-mail to Ampira / V3 still goes unanswered.

Corey
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by:coreybryant
ID: 8819788
Do you need more help in this matter or did you get it resolved?  If I did not help - please go to the Community Support forum (http://www.experts-exchange.com/Community_Support/) and ask them to delete this question.  Please also reference this question to let them know.

Thank you!

Corey
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