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Outlook 2002

Posted on 2003-03-24
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Last Modified: 2010-03-19
A user can pick-up his Email from Exchange Server when attached to the LAN.

However when he uses a dail-up connection the following error message is displayed;

Outlook is unable to connect to your Incoming POP3 E-Mail Server.


He has got Windows XP, and the User has been set-up to allow remote dail.


Any ideas?

Thanks Nick
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Question by:NarendraParekh
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6 Comments
 

Expert Comment

by:mrthestuff
ID: 8194737
You need to reconfigure his mail support for Exchange Server, and make sure Internet Mail is not selected.
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Expert Comment

by:northcide
ID: 8197692
RE:  "Outlook is unable to connect to your Incoming POP3 E-Mail Server."

mail support is configured correct, or else it wouldnt say anything about POP3...

Doesnt sound like a client issue.  Is the user dialing to the internet or into RAS?  You said something about DialIn access being set - that only pertains to RAS connections.

If it is RAS, it could be a DNS issue.

Anyone else have this problem outside the LAN?


Give a bit more info on this.  There are a million possibilities with what you have posted.
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Author Comment

by:NarendraParekh
ID: 8201218
The User is dailing in via RAS. I can dail-in via RAS and pick-up the E-Mails without any problems.

When the User dials in the RAS connection is successful, ie. the user is logged-on.

Thanks Nick
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Accepted Solution

by:
dePoPo earned 150 total points
ID: 8212196
possibly he has enabled the built in xp firewall functions on his ras connection.
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Author Comment

by:NarendraParekh
ID: 8225496
The In-built firewall is not enabled. Further the User cannot access any network drives when he connects via RAS.

Thanks Nick
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Expert Comment

by:CleanupPing
ID: 9152930
NarendraParekh:
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