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Sending email going via wrong account

Posted on 2003-03-24
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Last Modified: 2008-03-10
On an exchange 5.5 NT4 network, with out look clients

Problem:
Outlook is setup with two email accounts (1 the exchange account and a.n.other (freeserve) pop account)
The exchange account has send and recieve capabilities
but i dont want to send anything via freeserve so i only entered the incoming mail server details
Also because its outlook 2002 i can untick the "send mail items" for the freeserve account.

But sometimes when i get an email in from the freeserve account and try to reply to it, it goes in the outbox fine but will not send, when i do a forced send and recieve it comes up with a sending error on the freeserve.

Question:
Why is the email trying to be sent via freeserve even though ive not allowed it to try and send anything via freeserve. I cant find anywhere to change it. What i have to do is start a new email and send it that way.

Cheers for any help
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Question by:SIMONBRATT
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25 Comments
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 8195306
On the internet mail account settings, is the default outgoing mail server set to your exchange server? It should work if that's the setting.

D
0
 

Author Comment

by:SIMONBRATT
ID: 8195408
hmm if i set send and recieve from freeserve account, i get an admin error like
 ---------------------
Your message did not reach some or all of the intended recipients.

      Subject:    
      Sent:     24/03/2003 14:18

The following recipient(s) could not be reached:

      (emaiil address) on 24/03/2003 14:18
            550 Administrative prohibition
 ----------------------
0
 

Author Comment

by:SIMONBRATT
ID: 8195424
sorry, where is the default outgoing mail server setting?
0
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LVL 24

Expert Comment

by:David Wilhoit
ID: 8195633
that would be the default SMTP server, on the properties of the internet mail account.

D
0
 

Author Comment

by:SIMONBRATT
ID: 8195695
sorry, where is the default outgoing mail server setting?
0
 

Author Comment

by:SIMONBRATT
ID: 8195856
Its actually set as Exchange as the default as it should be, so i dont know whats happening
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 8195894
Not sure how to fix it, but it looks like when you reply, it sees that message as a relay. Maybe change it to the freeserv server for outgoing mail server on the account, see if it cahnges the behavior?

D
0
 

Author Comment

by:SIMONBRATT
ID: 8201542
as i said above, ive set the outgoing mail server up for the freeserve so if it was trying to send via freeserve it could, but i get the 550 error as above
0
 

Author Comment

by:SIMONBRATT
ID: 8209086
this didnt used to happen, and i cant think of anything thats changed except a newer version of outlook (ie outlook 2002) instead of outlook 98.
Im going to test outlook 98 to see if it does the same to narrow down where the problem lies
0
 

Author Comment

by:SIMONBRATT
ID: 8209100
(still outlook 2002)
If i delete the freeserve account from outlook so im left with exchange only the email wont even try to send, ie no errors at all, it will never go.
There must be something thats saying that email MUST go via freeserve even when i want it to go via exchange account
0
 

Author Comment

by:SIMONBRATT
ID: 8209110
the error when trying to send is..

Task 'pop.freesereve.net - Sending' reported error (0x800CCC0D) : 'Unable to find the e-mail server.  Please verify the server information in your account properties.'
0
 

Author Comment

by:SIMONBRATT
ID: 8209150
Right, Its definatley outlook 2002 thats causing the problem, because when i logged into outlook 98 to view my server mailbox, the outbox items all went no problem.

getting closer....
0
 

Author Comment

by:SIMONBRATT
ID: 8209293
ok...think i know whats happened

I never used to put in the outgoing mail server name for additional email accounts (exchange being the main one)
because i want any emails to be sent via anything but the exchange account.
THis seemed to work fine for outlook 98, but outlook 2002 isnt happy with this
By adding in the outgoing mail server address the email then went ok. Im assuming it still went via the exchange account as the "send items" was unticked for the freeserve account.

If anyone can explain why this has changed, that makes sence, they can have the points

cheers for all your help
0
 

Author Comment

by:SIMONBRATT
ID: 8209300
amentment to sentence above
"because i want any emails to be sent via anything but the exchange account."
to
"because i want any emails to be sent via the exchange account only."
0
 

Author Comment

by:SIMONBRATT
ID: 8209306
(will leave this open for 1 week from now)
0
 

Author Comment

by:SIMONBRATT
ID: 8209323
The only reason i can think of is that people were doing what i was doing (ie not puttin in the outgoing mail server) so now theyve just decided you need to put in all the ISP details and can turn them on and off with a tick box
oh well, ill shut up now
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 8209523
cool man, at least it's working now :)

d
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 8209535
"On the internet mail account settings, is the default outgoing mail server set to your exchange server? It should work if that's the setting.

D"

LOL, remember this, simonbratt? (sorry, couldn't resist, I'm kidding with you!)
0
 

Author Comment

by:SIMONBRATT
ID: 8209649
it has always been the default, and im not kidding with YOU....EVER AGAIN!

(snigger)
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 8209702
hahahaha!
0
 

Author Comment

by:SIMONBRATT
ID: 8297952
Suggesting to assign 50pts for Kidegos help and close the question
0
 
LVL 6

Accepted Solution

by:
Mindphaser earned 0 total points
ID: 8299115
Points refunded and moved to PAQ

** Mindphaser - Community Support Moderator **
0
 

Author Comment

by:SIMONBRATT
ID: 8299231
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 8299319
thanks pal!
0
 

Author Comment

by:SIMONBRATT
ID: 8325351
kidego, you need to post a reply to ...
http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_20579641.html so i can accept, to give you points

0

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