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Upgrd 98SE to 2000 Pro, Access 2002 works under my ID (Admin both domain and local PC) but not under users ID (lcal Adm)

Posted on 2003-03-24
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Last Modified: 2011-09-20
PC had 98SE and Access 2002 on it, I upgraded to 2000 Pro (I am domain admin and had local admin rights to PC), when I tried to open Access it prompted me for the CD and apparently got whatever it needed and worked fine after that. However, when the user logs in (she has local Admin and domain user rights)it again prompts for the CD but then gives a Windows Installer error.  Right before I upgraded her PC I successfully upgraded another PC configured the same way and when it asked for the Access CD under that users ID (same rights as the user with the problem) it simply got what it needed from the CD and worked fine.  I've tried uninstalling Access under her ID and I get the same Windows Installer error I got when I tried to start the program.  I logged in under my ID, uninstalled Access, rebooted, and reinstalled. Once again it worked under my ID but not hers.  I anyone has any ideas please let me know. Getting to the point of making a backup of her systema and rebuilding from scratch.

Thanks
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Question by:Bealin
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Expert Comment

by:CrazyOne
ID: 8195548
>>>Windows Installer error

What is the error you are getting?
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Expert Comment

by:CrazyOne
ID: 8195645
Check the registry permissions

Start > Run regedt32

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer

menu Secutity > Permissions
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Author Comment

by:Bealin
ID: 8195762
Sorry for the delay, 1st time here and couldn't figure how to respond...

Security is as follows:

Administrators    Full Control
System            Full Control
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Author Comment

by:Bealin
ID: 8195771
Oops hit enter instead of tab....

Admininstrators    Full Control
System             Full Control
Users              Read
Power User         Read
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Expert Comment

by:CrazyOne
ID: 8195846
Ok what is the error that the Installer is showing?
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Author Comment

by:Bealin
ID: 8195889
I'll get the hand of this eventually..

The error is "This patch package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer patch package."

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Expert Comment

by:CrazyOne
ID: 8196036
Hmmm take a look here

OFF: Error Message: This Patch Package Could Not Be Opened ...

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q295823
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Expert Comment

by:CrazyOne
ID: 8196073
This is for XP and I don't think will apply but it might.

http://www.jsiinc.com/SUBM/tip6300/rh6309.htm
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Author Comment

by:Bealin
ID: 8196090
Yea already been that route, apparently the Windows Installer Clean Up Utiliies they reference in this article only work on Windows Installer versions earlier than 2.0.  And it appears that when I installed 2000 SP3 that it upgraded to the new version 2.0.  Thought about uninstalling SP3 but haven't come across a way to do it.  I saw one article that says there should be an spuninstal.exe (can't presently recall exact name) buried in the WINNT folder but I did a search of the entire drive for that exe with no luck.  
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Author Comment

by:Bealin
ID: 8196133
Looked for that key in the Registry and unable to locate...interesting problem huh?  
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Expert Comment

by:CrazyOne
ID: 8196192
Yeah it but I do think it is registry problem

instead of looking in the HKEY_LOCAL_MACHINE look in the HKEY_CURRENT_USER key
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Author Comment

by:Bealin
ID: 8196196
Also found a Microsoft Article, 324906, and it seems to point to the problem I'm having but went through the items they list to check and/or perform and still get the same thing.  I clicked on the msiregmv.exe located in %windir%/servicepackfiles/i386 folder on the local HD and the hourglass goes for about a second and that's it, so not sure if running this did anything.  
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Author Comment

by:Bealin
ID: 8196267
I presume you were curious about the permission settings of that key.  

I went to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Installer and the permissions are

Administrator     Full Control
"her user name"   Full Control
SYSTEM            Full Contro
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Expert Comment

by:CrazyOne
ID: 8196436
No actually what I meant is that I think the corruption of the regisry may be in the HKEY_CURRENT_USER\SOFTWARE\Microsoft\Installer key

If you are brave then export that key and the delete all the keys that are under that key.
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Expert Comment

by:CrazyOne
ID: 8196448
Also for testing build another account with admin privleges and see it the same thing happens on that account. If not then this would probably indicate the her account registry wise is messed up somehow.
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Author Comment

by:Bealin
ID: 8196773
Thanks for the help, I'll try testing with the admin account 1st and then try being brave with the registry.  I may not be able to get to this until tomorrow, she is using the PC to catch up on some stuff.  I will let you know either way.

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Expert Comment

by:CrazyOne
ID: 8200605
:>)
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Author Comment

by:Bealin
ID: 8240760
Hey just wanted to get back with you. Making the additional admin account did not work, and tried deleting everything under the Windows Installer key to avail.  So I ended up installing a new copy of 2000 Pro and all I had to do was reinistall a handful of apps and she was good to go with Access 2002 installed and everything working.  Not the prettiest solution but she's working and she's happy and she's the one who signs my check...smile.
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CrazyOne earned 300 total points
ID: 8240826
:>)
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Author Comment

by:Bealin
ID: 8240852
Thanks for all the help.
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