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Terminal Server wont disconnect dail-up

Posted on 2003-03-24
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Last Modified: 2010-04-13
Terminal Server:  Admin Only Mode
- Client connects to Terminal Server from home with Dail-up connection...works fine.
- He disconnects from his dailup connection
- He goes to work...cant get into his session from work because it says there are too many connections open.
- I then looked in the Terminal Server Manager, and his connection from home is showing connected....idle
- If I disconnect his home user account from Terminal Server Manager, then he can log in.

Why does his dial-up connection not disconnect from Terminal Server?
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Question by:truckfanatic_com
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night_monkey earned 150 total points
ID: 8197896
if i understand your question correctly, simply disconnecting the dialup connection will not close the terminal server session. this is by design. if the user wants to end the session, he needs to choose to logoff the session before ending the dialup connection.
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by:truckfanatic_com
ID: 8197923
So that is only for Dail-Ups?  Because it doenst do that with DSL or other High speed connections.
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by:night_monkey
ID: 8198034
i'm not really sure how you're able to get the dsl to logoff the terminal server session automatically. seems to me there's a piece missing somewhere here. or maybe we misunderstood each other. but i think i did understand. and i can say that in my experience, if you want to end a terminal server session, you need to logoff. as i said in my previous post, this behavior that you're witnessing is by design. it's intended to let users/admins disconnect and let processes run in the background. and then later, the user can reconnect to the same session that was running before.

if we're miscommunicating, maybe a rephrase of your initial question can help.

thanks!

-nm
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by:truckfanatic_com
ID: 8198585
I guess to restate the question:

Even though we log off the session, for some reason the Dail-up users session doesnt log off....it is as if he is still actively connected.

Does that make sence?
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by:night_monkey
ID: 8199670
yes, i understand better now.

perhaps the problem lies with a hanging process. have you checked to see if there are any background processes that having trouble ending? a good place to look is in the event viewer to see if there are any errors or warnings in there that can help to narrow down the problem.

you could also have the user (or do it yourself), committ to logging off and watching the whole process to verify that it completes. you can also watch this sequence to see if there are any noticeable irregularities.

lemme know if you can go anywhere with this?

-nm
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by:truckfanatic_com
ID: 8199887
"you could also have the user (or do it yourself), committ to logging off and watching the whole process to verify that it completes. you can also watch this sequence to see if there are any noticeable irregularities."

How do I do that?  Through Terminal Server Manager?  Sorry, I have never had to diagnose Terminal Server before.
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by:night_monkey
ID: 8199985
no, what i'm referring to is actually watching the client workstation logoff of the terminal server session. in the case of the user connecting from home, you're going to have to trust what they tell you, go there yourself, or if it's a laptop, simulate a session from an external telephone line somehow.
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by:truckfanatic_com
ID: 8200102
ah got it...let me see what I can do
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by:truckfanatic_com
ID: 8389689
Well the problem hasnt cropped up again.  Thanks for the help :)
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by:night_monkey
ID: 8391737
anytime. glad to help you out.
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