?
Solved

Travan tape suddelnly not recognized in Seagate drive on XP

Posted on 2003-03-24
10
Medium Priority
?
676 Views
Last Modified: 2007-12-19
I've been using XP Professional for 4 months, installed a Seagate STT8000A Travan drive that had worked well in Windows 2000, made several sets of tapes flawlessly in XP and then suddenly...the drive was recognized by XP but it would not recognize any pre-existing tapes or any new tapes (from different manufacturers). I am using the built-in Windows XP Backup program, so I cannot uninstall and reinstall it, to the best of my knowledge...  What happened?  And more to the point, how can I fix it?  My Google and Microsoft searches have been unrevealing...
Thanks.
0
Comment
Question by:drjhf
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 
LVL 4

Expert Comment

by:pratigan
ID: 8202533
Have you contacted Microsoft to discuss it with their support staff ?? Have you been performing the updates as well.  It sounds like there is more going on here than we know.  Possible system crash, something else.  Any noises or anything out of the ordinary happen ?
You could test the tapes in another drive on another system to verify the drives and tapes are ok.
0
 

Author Comment

by:drjhf
ID: 8202784
XP Professional is maintained up to date at all times.  No crashes, no noises.  Drive is recognized and works perfectly - until recent week or two with failure to recognize media that is recognized on another machine identical to this one with the identical tape drive and backup software.
0
 
LVL 4

Expert Comment

by:pratigan
ID: 8202849
You could try a few things, run Norton Utilities to see if there are any registry errors.  also, reload the drivers for the backup software.
Another nice pkg is PC inspector that has been seen to work excellent in resolving problems.
0
10 Questions to Ask when Buying Backup Software

Choosing the right backup solution for your organization can be a daunting task. To make the selection process easier, ask solution providers these 10 key questions.

 

Author Comment

by:drjhf
ID: 8203283
Running Seagate Tape Diagnostic utility software is the correct approach, as it diagnosed a Failure on Test for Unit Ready - a dead tape drive.  That seems to prove that the hardware is defective. And that should have been my first move.

End of problem.  Beginning of new problem: replacement for an aging tape drive.
0
 
LVL 4

Expert Comment

by:pratigan
ID: 8204135
Well... that's a question that really is up to you to answer.  There are alot of tape drives that have pros and cons, depending upon what your looking for.  Here is a link that can help you in detemrining the best approach to take.  the root directory of this link also allows you alot of followup search capability.  You should be able to determine the best way to go for you with all of the different comments about drives.
Good Luck !!
Paul

 http://forums.storagereview.net/viewtopic.php?t=8959&highlight=tape+drive
0
 
LVL 2

Expert Comment

by:Renots
ID: 8217694
I recently had this happen with an older STT20000A drive.  Out of desperation, I reblew the firmware on the tape drive, and it now works just fine.

You might want to give that a try before junking it.
0
 

Author Comment

by:drjhf
ID: 8217991
Thanks, Renots. I thought of that when I noticed a new firmware upgrade on the Seagate site. No help. I must tell you that Seagate was terrific when I e-mailed them with a diagnostic report (I downloaded their Diag software and ran it, proving an unresponsive drive). With one quick 800 call, I arranged for a very reasonable amount of money to have a remanufactured drive sent out. They could not have been nicer. Hats off to Seagate, after all these years of use for the drive.
0
 
LVL 32

Expert Comment

by:LucF
ID: 10304562
drjhf,
No comment has been added lately (318 days), so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area for this question:

RECOMMENDATION: Accept drjhf's answer http:#8203283 and Refund

Please leave any comments here within 4 days.

-- Please DO NOT accept this comment as an answer ! --

Thanks,

LucF
EE Cleanup Volunteer
0
 

Author Comment

by:drjhf
ID: 10305165
Yes, thank you - I did click Accept by accident though....sorry. drjhf
0
 

Accepted Solution

by:
SpazMODic earned 0 total points
ID: 10347867
PAQed, with points refunded (250)

SpazMODic
EE Moderator
0

Featured Post

Don't Cry: How Liquid Web is Ensuring Security

WannaCry is just the start. Read how Liquid Web is protecting itself and its customers against new threats.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
Is your phone running out of space to hold pictures?  This article will show you quick tips on how to solve this problem.
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
Suggested Courses

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question