can't access any secure site

Posted on 2003-03-25
Medium Priority
Last Modified: 2012-05-04
recently i can't log into any secure site...like hotmail.com...the site did log but i just can't log into it!! same as yahoo mail, msn, xanga....those site where i have to log in. but if i don't log in and stay at the home page, everything is perfectly fine. but when i try to log it...the following msg show up! ---->

The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.


Please try the following:

Click the  Refresh button, or try again later.

If you typed the page address in the Address bar, make sure that it is spelled correctly.

To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
If your Network Administrator has enabled it, Microsoft Windows can examine your network and automatically discover network connection settings.
If you would like Windows to try and discover them,
click  Detect Network Settings
Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the  Back button to try another link.

Cannot find server or DNS Error
Internet Explorer  

yes...the most common thing you see when u cannot load a page!! i try to enable all cookie...set off the firewall...check for spy-ware...set the internet sec. to the lowest level...

plz if any one know this!! help me!!!!! it's driving me crazy!!!
Question by:ETERNAL
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LVL 97

Expert Comment

ID: 8207390
Greetings, ETERNAL!
   Did you check off SSL 2.0, SSL 3.0, TLS 1.0, and PCT 1.0? Is Java Script Enable?

Perform a repair Internet Explorer.  From Control Panel select Add/Remove Programs. Scroll down to Microsoft Internet Explorer and highlight it. Click on the Add/Remove button. When the IE Tools menu comes up, select Repair. Click OK.

If repairing does not work, uninstall and reinstall IE. At the same IE Tools menu, select "Restore the previous Windows configuration". Then reinstall Internet Explore.

Best wishes, war1
LVL 34

Expert Comment

ID: 8209264
What is the operating system and version of IE.

Expert Comment

ID: 8211512
With IE open (5.0 and up):

Tools > Internet Options > Advanced > (scroll to bottom)
Make sure that:
"Use SSL 2.0"
"Use SSL 3.0"

are both checked (they come defaulted that way but check anyway)
Then close IE and try the site again. (just one, like yahoo.com)

....or possibly....

Tools > Internet Options > Security
choose "Internet" (globe icon)
use the button "Custom Level"
scroll to the bottom and make sure that
"User Authentication" is set to:
"Prompt for user name and password"

*The version of IE is kinda important.
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Expert Comment

ID: 8242151
You probably had Norton installed with built in firewall support.  You need to configure your Norton software to allow HTTPS Secure Protocol, it's a preset you just have to say PERMIT instead of Block.  I'll give you the specifics if you need them.

To test this out, right click on Norton and select Disable to test whether it is the cause, refresh a HTTPS page, and see whether it is successful.  If so, then you just have to open the HTTPS port 443 on the Norton Firewall software.

LVL 97

Expert Comment

ID: 8250006
   We have not heard from you? Did any comment help you solve your problem? Do you have any more questions? If an Expert help you, please accept his/her answer and provide him with an excellent or good grade.

Thanks, war1

Expert Comment

ID: 8317102
I had the exact same problem, since downloading SP1 for IE6 on XP Pro. This finally helped for me, after doing all fixes above and others:

Local Security Settings (Run secpol.msc) in "System cryptography: Use Fips compliant algorithm..." to Disable

(had been enabled but don't remember changing from default setting of disabled. maybe during IE SP1 download?). Now everything works great.

Only question, what exactly does this setting do? Are my security settings now too low? Thoughts from experts???
This fix hasn't been mentioned since then, does it work for others? Please post updates!

Expert Comment

ID: 8317149
follow up to previous message:

this issue was supposedly resolved in SP1 for XP (see linke below), which I have already installed. Strange this was never a problem prior to installing SP1 for XP, or afterwards, UNTIL I installed SP1 for IE6 (which is now included in SP1a for XP, but wasn't when I downloaded SP1 for XP when it first came out, I guess)Strange...
LVL 27

Expert Comment

by:Asta Cu
ID: 9627722
Please return to this question and update/finalize it.  If you've been helped, please select the comment which served you and grade it to award points and close this question.  You can split your points and award more than one expert if more than one was instrumental in helping you.

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Thank you,
":0) Asta
LVL 27

Expert Comment

by:Asta Cu
ID: 10354869
No comment has been added lately (109 days), so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area for this question:


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Accepted Solution

SpazMODic earned 0 total points
ID: 10387258
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