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MS-Office, IE crashes when remote printer is off

Posted on 2003-03-28
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Last Modified: 2012-05-04
It seems that Win2000 checking remote printer is on the net before print. The problem is that if remote printer is off, ms-office,IE or whatevr apps that tries to print crashes. I even cannot see preview screen.

I never had such a problem with win98. How can I avoid this problem. Please advise.
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Question by:mmiya
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Expert Comment

by:MSGeek
ID: 8224198
Do you have all the service packs and updates installed?  How is this printer setup, to print by ip?  Need a lot more detail to assist.
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Author Comment

by:mmiya
ID: 8235304
I did not install any SP yet. Printer is connectd to Win98 machine to be shared.

mmiya
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MSGeek earned 500 total points
ID: 8235627
I would try installing both the Office and Win2k Service packs. The application should not freeze, it should indicate the printer is offline or unavailable.
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Author Comment

by:mmiya
ID: 8252506
Thanks MSGeek. I installed Win2K SP3 and it seems alright now.

mmiya
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by:MSGeek
ID: 8252850
Great, glad I could help.  You need to accept an answer t close out the question.  If you need advice on grading, look under Community Support/New to EE.  Thanks, MSGeek.
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