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Problems accessing CDRW in XP

Posted on 2003-03-28
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Last Modified: 2010-04-03
Hello. I am having problems with my CDRW (and any CDROM for that matter) in Win XP. This is a strange problem to me, so let me explain. First, it will not access the CD drive at all while in the XP environment. I can go to Start, Run, D: and no luck. No luck in My Computer either. The only way I can get it to read a disk is to put the disk in, and restart the computer. If I do that, everything is normal until I remove the disk. After I remove the disk, it will not read another until I repeat the restart process. I have tried to run the Windows update with no luck. I have also tried to download and install the chipset drivers for my motherboard (MSI 845 Ultra-C with P4 1.8). I have tried using CDROM drives that I know work properly with no luck. I am all out of ideas here, so I seek your help. Thanks in advance....

WolfPack
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Question by:Wolfpack
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15 Comments
 
LVL 44

Expert Comment

by:CrazyOne
ID: 8225450
Hmm see if the recommended fix in this aricle helps

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314060
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Expert Comment

by:Galeron
ID: 8225608
Did your drives work before you installed XP?
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Author Comment

by:Wolfpack
ID: 8225762
The CDRW software has not been removed, and it is nero. To answer your question Galeron, the computer was built (by me) with the drive, and it was used to install XP.
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LVL 44

Expert Comment

by:CrazyOne
ID: 8225958
Check the article any way.
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Author Comment

by:Wolfpack
ID: 8225988
CrazyOne, I did check the article. It didn't seem to relate exactly to what I am dealing with. I am a little reluctant to edit the registery. I have very little experience with XP, and since this is not my machine, I would hate to screw something up. I did try to use the msconfig utility and disable the nero software, but that didn't help. I guess I can try the registry, but I am worried it will cause more problems.
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LVL 44

Expert Comment

by:CrazyOne
ID: 8226140
This is all you need to do

Start > Run regedit

migrate your way down the key mentioned below. Click on it. Go to the menu Registry > Export Registy file and then this will allow you to save this key as a file. Then if for some reason doing the fix causes problems then just double click on the file you saved and it will put this key back in the way it was.

If you don't find UpperFilters or LowerFilters listed in the key mentioned then registry isn't the problem.

Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

On the Edit menu, click Delete, and then click OK.
Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

On the Edit menu, click Delete, and then click OK.
Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.
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Author Comment

by:Wolfpack
ID: 8226361
Well, the registery editing didn't help, but I have figured it out, I think. I uninstalled the Nero software, and now all is fine. What I don't know yet is if I can reinstall it and if it will work. I may have to get another software package for it. Thanks for the help guys.
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LVL 44

Expert Comment

by:CrazyOne
ID: 8226848
What version of Nero is this? XP will only work with certain versions.
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Expert Comment

by:Galeron
ID: 8226945
It could have something to do with the ASPI layers installed by Nero, but that is just a guess as I have never had a problem with Nero before.
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LVL 4

Expert Comment

by:pratigan
ID: 8227008
Did you have a prior operating system on your system first and then install XP over the top ??  If so, this is a very likely problem because of the differences in file formats and configuration with XP.  It sound like this is what you did as you mention the drives were working before XP.  If so, then reformat the system and perform a clean install of XP, this will resolve the configuration differences and the drives will be recognized.  The reason your only senario is working is because you probably have the CDROM drive as your initial boot sequence.
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LVL 2

Expert Comment

by:boyrage
ID: 8237190
Nero supports Windows XP at version 5.5.5.1 and above.

The latest Nero is at version 5.5.10.15a

The link to download the latest Nero:
http://www.nero.com/en/content/download.html

Wolfpack, if you feel no one has helped you and you have also solved your own problem.. you can request for your question points refunded at http://www.experts-exchange.com/Community_Support/
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LVL 16

Expert Comment

by:Kyle Schroeder
ID: 8241065
Did you install the ImageDrive function of Nero?  This seems to cause those types of problems frequently (it screwed up my CD-ROMs in Win2000).  I would keep the normal Nero for CD-RW burning but don't load ImageDrive as it is unnecessary...

-dog*
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Expert Comment

by:Galeron
ID: 8241190
The imagedrive included with Clone-CD is actually a much better form of ImageDrive, if thats the case I would give Clone-Cd a try.
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LVL 32

Expert Comment

by:LucF
ID: 10304797
Wolfpack,
No comment has been added lately (314 days), so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area for this question:

RECOMMENDATION: Accept Wolfpack's answer http:#8226361 and Refund

The Wolfpack solved his/her own problem, to me it doesn't seem like an exact solution to the "sort of" follow up question has been given.

Please leave any comments here within 4 days.

-- Please DO NOT accept this comment as an answer ! --

Thanks,

LucF
EE Cleanup Volunteer
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Accepted Solution

by:
SpazMODic earned 0 total points
ID: 10347869
PAQed, with points refunded (150)

SpazMODic
EE Moderator
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