A friend of mine bought a new I-Book a few months ago and chose to have 9.2 on it, since that's the OS she was familiar with (also has a G4 desktop with 9.2).
Recently she decided to upgrade to OS X (10.2) using the installation CD that was provided to her at the time of her purchase of the I-Book.
I ran that upgrade for her and it seemed to go ok, except for some weird behavior involving "opening the classic operating system" whenever she opened old word documents.
Today she called me and said her OS X is completely gone! When she boots up her I-Book, she's back on 9.2.
How is this possible?
What is to be done?