I am wanting to help a friend of mine with her business computer. Basically, the entire computer locks up when she clicks on the Inbox within Outlook Express. The window can not be minimize or closed. Everything else like the Address Book etc. are functional within Outlook Express. The problem only begins when the Inbox is clicked. So, she can not send or receive email as a result of this problem.
The situation began when she attempted to upgrade her older version of Outlook Express to the 6.0 version from microsoft's online site. She has contacted tech support at Microsoft and AT & T, but, unfortunately, noone has been able to help her. Everything works fine on her computer with the exception of the Inbox within Outlook Express. She has ran a virus scan using PC-Cillin, but, there were not any viruses detected.
Any help on this question will greatly be appreciated.
I look forward to hearing from everyone regarding this question. We must help her if we can because her livelihood depends upon being able to correspond via email with her customers in addition to being able to send out newsletters.