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Interface is Unknown

Posted on 2003-03-31
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Last Modified: 2010-04-13
We have a NT 4.0 server and Windows 2000 based workstation environment.  I have never seen this error throughout our 500+ workstations.  This morning the user told me that he was unable to get at his email after being connected for months on this same workstation.  He mentioned the computer was running dog slow. So here is what I did.  I "fluke" tested the line to the switches and back.  Did the Intel diagnostics on the network card and everything checked out.  Deleted the ntuser.dat file to remove and old settings the computer may have remembered.  I even tried installing a second NIC to see if the onboard one was a problem.  This is an Evo 510 form factor.  We have several of these machines and they work fine.  I also checked the 3524 switches to make sure nothing was set port side, all is set correctly?  Any suggestions.  LOST!

Andrew Peters
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Question by:petersa9
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11 Comments
 
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by:MSGeek
ID: 8239596
Wow! :)  Gald to see your putting that fluke to use, aslo gald to see Cisco being used.

I don't think this is a layer 1,2 or 3 issue.  This sounds more like a local workstation issue.  Can you backup is local data and re-image that workstation?
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by:MSGeek
ID: 8239598
That was suppoedd to be Glad, not gald.  :)
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Author Comment

by:petersa9
ID: 8239662
No problem.  I think I will image the machine, but I want to find out what the problem is, ya know.  Anyways we use this damn $5000 fluke twice a year.  It is a nice unit but doesn't always give you the right info.
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LVL 6

Expert Comment

by:danich
ID: 8239707
There are some sneaky adware proggies out there that can cause any number of such problems. Ad-Aware from Lavasoft (www.lavasoftusa.com), free download, works great. Try that before rebulding the machine.
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Expert Comment

by:MSGeek
ID: 8239746
SpyBot 1.2 outperformed Ad-Aware in some tests, you may want to try that as well.  Stinger is available from McAfee, it detects some trojans that most antivirus solutions will not, it to is free.

We had some Cisco kids document every drop on our network with one of those flukes.  I can tell you the current status of any drop.  They are worth their weight in gold when you have a problem at the physical layer.
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by:cempasha
ID: 8595526
This question is still open and getting old. If any of the comment(s) above helped you please accept it as an answer or split the points who ever helped you in this question. Your attention in finalising this question is very much appreciated. Thanks in advance,

****** PLEASE DO NOT ACCEPT THIS AS AN ANSWER ********

- If you would like to close this question and have your points refunded, please post a question in community support area on http://www.experts-exchange.com/Community_Support/ giving the address of this question. Thank you      

Pasha

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by:MSGeek
ID: 8602492
Chmod..

I'll agree if he tells us what the resolution was, this is worth having in the PAQ.

MSGeek.
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Accepted Solution

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petersa9 earned 0 total points
ID: 8605239
Sorry I was not on top of this before.  We did find a solution to this problem, however it is not as trivial as it may appear.  I manage a support department and have no interaction with the "drones" in charge of integrating and installing new pc's.  The installers when imaging the pcs didn't remove the sid from the workstation before imaging.  The machine I was talking about was the base image from which it was created and was the only one to give us problems.  Anyways use sysprep.
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Expert Comment

by:Chmod
ID: 8622055
Closed as proposed

Chmod
Community Support Moderator @Experts Exchange
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LVL 9

Expert Comment

by:MSGeek
ID: 8624185
Ouch!  That's an expensive set of drones you have there.  :)
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