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MMC.EXE hangs during logoff

Scenario: I will log on to a Win2K server, SP2, (as the domain admin) running Exchange 2K.  I will start MMC (running Active Directort Users & Computers -ADU&C) and make a change to a user.  I will close ADU&C and immediately log off the server.  Most times, a error pops up saying that MMC.EXE has stopped responding, do you want to shut it down? -Yes or No.  If I select Yes, log off occurs normally.  If I walk away quickly and do not catch the error, and come back later, and hit No, log off does not occur (at least cleanly) and a blue screen appears without the "Press CTRL-ALT-DELETE to log on" prompt.  I cannot access the server from the server itself- CTRL-ALT-DELETE does not work.  Users are authenticated (this is a DC), shares work properly, etc.  Does anyone know a way to get the console back without rebooting?  I did find this: http://www.experts-exchange.com/Operating_Systems/Win2000/Q_20300527.html, but I'd like to get the console back without hitting the power button.  I know, we need to install Win2K SP3 too.
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johnr051000
Asked:
johnr051000
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1 Solution
 
MSGeekCommented:
You may not be logged off, try Ctrl-Shift-Esc to see if you can bring up the Taskmgr.  If you can, go to File menu, new task and explorer.exe will be your new task.  If this does not work I think you'll have to reboot.  

You should SP3 that server when you get a chance, just don't install IE 6 until you have, and make sure all susequent patches are installed, especially webdav patch.
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Christopher McKayMicrosoft Network AdministratorCommented:
>>Does anyone know a way to get the console back without rebooting?

That depends on what has actually frozen. (On my server I had explorer.exe stop responding.)

Here's what I did to make it work.

On a workstation, logon as an administrator for the network.
Start the Computer Management console.
Click on "Action"
Select "connect to another computer"
Select the server that is not responding
Select "services and applications"
Select "services"
Start the telnet service.

Now, open a command prompt,
telnet into the server, (you may have to setup the parameters for telnet before successfully connecting)
at the telnet prompt:
use the command line to launch explorer.exe

Now go back to the server and see if CTRL+ALT+DEL works.
If not, you may have to use the command line at the telnet to stop whatever is frozen.

Don't forget to stop the telnet service once you're done. (It could be a security hazard if you leave it running.)

Hope this helps!

:o)

Bartender_1
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johnr051000Author Commented:
MSGeek,
This is just for documentation sake:

I tried bringing up TaskMgr with Ctrl-Shift-Esc.  I get an error titled: taskmgr.exe- DLL Initialization Failed, with a message: "The application failed to initialize because the window station is shutting down." with an OK button.  I hit the OK button and it goes back to the blank screen.  
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MSGeekCommented:
johnr.. I hope Bartenders suggestion works, good luck.
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johnr051000Author Commented:
MSGeek,
This is just for documentation sake:

I tried bringing up TaskMgr with Ctrl-Shift-Esc.  I get an error titled: taskmgr.exe- DLL Initialization Failed, with a message: "The application failed to initialize because the window station is shutting down." with an OK button.  I hit the OK button and it goes back to the blank screen.  
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Christopher McKayMicrosoft Network AdministratorCommented:
johnr,
Just a friendly recommendation:
Using the refresh button on your browser causes EE to repost your last comment, if you use the link instead, it won't repost.

:o)

Bartender_1
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johnr051000Author Commented:
Bartender_1,
Funny, I just found that out!!!  ;-)
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johnr051000Author Commented:
Bartender_1,
OK, I telnet'ed in and tried to start explorer.exe.  Nothing happened (except maybe the hard drive spun a little).  Ctrl-Alt-Del worked though.  I selected the "Log off..." button, but now it seems to be hung on a window: "Saving your settings..." (just like when you log off normally.  How could I tell what process may be frozen or hung?  Remember, I cannot start task manager (I even tried from a telnet session- does nothing).
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Christopher McKayMicrosoft Network AdministratorCommented:
>>How can I tell what process may be frozen or hung.
It sounds as if you're having a difficulty with something other than Explorer.
Have you tried starting the task manager (after getting explorer going through telnet)?

If so, then I would recommend you try re-applying the service pack on the system..... sounds as if something else is corrupted.

Hope this helps!

:o)

Bartender_1
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MSGeekCommented:
I re-read the post, and if I am reading it correctly he has yet to bring that server down completely.  John is it possible you selected shutdown instead of logoff when you exited and walked away?  I know you stated you cannot bring it down, but your reaching a point where there may be services that are stopped that could cause some problems.
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johnr051000Author Commented:
MSGeek,
I absolutely did select log off (not shut down).  I have to very careful of this because this is our domain controller and file server and Exchange server.  (I have shut down by accident in the middle of a day before, that won't happen again!) I have run into this before, but have just came in after hours and hit the power button.  Windows sees this, forces a shutdown, then I reboot.  If there is any way possible to see (probably remotely) running processes, I could find the one that is hung and stop it.
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johnr051000Author Commented:
BTW, I have tried a 3rd party log off tool through Telnet to try to force a log off, but it did not work.  It works fine on another machine though.
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MSGeekCommented:
If you have the full resource kit there is also PUList.exe and from sysinternals pskill,exe http://www.sysinternals.com/ntw2k/freeware/pskill.shtml
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johnr051000Author Commented:
OK, I forgot about Terminal Services.  I used TS to log onto the server, but I can't tell which process may be hung or froze.  The System Idle Process is using 98-99% of the CPU.
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Christopher McKayMicrosoft Network AdministratorCommented:
How about this:
at the terminal service, try typing this command

net stop netlogon

then type

net start netlogon

see if that helps.

Bartender_1
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MSGeekCommented:
If your on via TS, can you download either if the tools I suggested?
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johnr051000Author Commented:
MSGeek,
I did try the tools you suggested, but no dice.  I did reboot all our servers here last night.  I will be applying SP3 tomorrow.  I think that's the fix
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MSGeekCommented:
Just be wary of SP3 going smoothly, they tried to fix an awful lot with that SP.  As an example it wreaks havoc with IE 6.  If you don't have IE 6 installed, don't install it until after you apply SP3.

You may want to run MSBA on your servers while your at it:
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/tools/Tools/MBSAhome.asp
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johnr051000Author Commented:
OK, so if I have IE6 installed, what do I do?
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MSGeekCommented:
You may want to uninstall IE first, it's ok to revert to IE 5.5  Then go to windows update and apply all patches and SPs until IE 6 is the only thing left.  Hopefully you have a cd with SP3 on it, its a 127 MB download.  You may want to download that during he day when the gamers are not hogging all th internet bandwidth...
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johnr051000Author Commented:
Can someone explain the issues with having IE6 installed previously?  Maybe a MS KB article?
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MSGeekCommented:
I wish I could.  I only found this through trail and eroor building Win2k images for a 1200 workstation deployment on 4 different hardware platforms.  It took me a while to figure out SP3 was botching IE 6.  IE 6 was really designed for XP from what I have read and heard.  As soon as I started installing IE 6 after SP3 a lot of my problems went away.  Let me know if you find a KB on this, would love to have it.
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cempashaCommented:
This question is still open and getting old. If any of the comment(s) above helped you please accept it as an answer or split the points who ever helped you in this question. Your attention in finalising this question is very much appreciated. Thanks in advance,

****** PLEASE DO NOT ACCEPT THIS AS AN ANSWER ********

- If you would like to close this question and have your points refunded, please post a question in community support area on http://www.experts-exchange.com/Community_Support/ giving the address of this question. Thank you      

Pasha

Cleanup Volunteer


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SpideyModCommented:
A request for a refund has been made.  Experts you have 72 hours to object

SpideyMod
Community Support Moderator @Experts Exchange
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MSGeekCommented:
Spidey,

Lots of good suggestions from active EE members in this post.  I would object to it's deletion.

MSGeek
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SpideyModCommented:
MSGeek,
I have no intentions for deletion.  Do you object to a refund?  If so, who should get the points and for which post(s)?

Spidey.
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MSGeekCommented:
I'll let Bartender decide.
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Christopher McKayMicrosoft Network AdministratorCommented:
Without further input from johnr@hp, it's difficult to decide what has occurred.

I've reviewed the posts and come to the following conclusion:

The posted comments could have corrected the issues and have caused this question to become abandoned.

I would really like to hear from johnr@hp as to whether or not any of this has assisted them. A view of their profile shows that they last logged into EE as of May 27, 2003. Is there a possibility of them not recieving notification of updates in this question?

If possible, can it be verified that johnr@hp has been sent e-mail notification of the status of this question? (Provide one last chance for input) I've noted a distict delay in receiving notification of updates on a number of my posts lately.

If SpideyMod feels (or finds) that such notification was sent, or ample time has elapsed for a response from johnr@hp then my recommendation would be such:

Refund half the points to johnr@hp.
Reason: Without further input, we cannot verify that this issue has been solved or even helped in any way.

The remaining half, should be provided to the experts.
Reason: The posts may have assisted, and the question abandoned. EE relies on volunteered time from experts, a small compensation of some points makes it easier for experts to be willing to volunteer their time in the future.

~sighs~ Now the hard part.
Division of the points:

As much as I'd like to be greedy and say I deserve some of the points, my review of the posts tells me that there is no way to be certain that my comments provided anything more than "a neat trick" or two, in the information department.

Due to this, I would have no objection to all of the remaining points being awarded to MSGeek for his recommendation regarding updating to service pack 3.

Please note, this is all personal opinion, and I would have no objections to disagreements from anyone.

Cheers!

:o)

Bartender_1
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MSGeekCommented:
Cheers Bartender_1..

Spidey I would rather see half the points go to Bartender_1 then a refund of any points, if not for anything else but a lack of feedback from johnr@hp.  He has time to ask for his points back, but not post his findings or any resolution to his issue and how he arrived at it.  Not in the spirit of EE, how will this Q help a future user if he dose not provide closure?

MSGeek
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SpideyModCommented:
Ok, here's what I am doing.  I will PAQ this question with a partial refund.  All but 100 points have been refunded.  I have created two separate 50 point "points for" questions for each expert assisting.

Bartender_1, your points are at:
http://www.experts-exchange.com/Operating_Systems/Win2000/Q_20632905.html

MSGeek, your points are at:
http://www.experts-exchange.com/Operating_Systems/Win2000/Q_20632904.html

I agree that great effort has been put forth on this question and should not go unrewarded, but we don't know if any of it definitively helped.

SpideyMod
Community Support Moderator @Experts Exchange
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MSGeekCommented:
Thanks Spidey, I know it's been a rough week.  MSGeek
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SpideyModCommented:
MSGeek,
I appreciate your appreciation!  Not really rougher than any other week and I enjoy what I'm doing.  I can't wait until we can split points like the questioner can so we can drop the "points for" questions.  Take care and I'll see you around.

Spidey.
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MSGeekCommented:
Ditto.
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