troubleshooting Question

Network and Dial-up Connections Disappear

Avatar of Raynne
Raynne asked on
Windows 2000
4 Comments1 Solution174 ViewsLast Modified:
We have a problem that is re-occuring for about 6 or 7 users.  They all have HP laptops (Omnibook XE3, XE3l and 4100 models) running Windows 2000 Professional.  It seems that after we install win2k sp3 this occurs to a select few users.  All of their network and dial-up connections will occasionally disappear completely.  I've searched Microsoft's Knowledge base, not to mention several different forums and newsgroups.  I found two KB articles that haven't fixed the problem (http://support.microsoft.com/default.aspx?scid=kb;en-us;269019  and  http://support.microsoft.com/default.aspx?scid=kb;en-us;273461 )

Now, we also use the AT&T network client for their main connection, then they connect to our network via a VPN connection.  We have several other back up dial-up connections as well.  Usually, but not always, the AT&T connection will still be usable, but not visible in the "Network and Dial-up connections" window and the rest of the connections, dial-up and VPN will be totally gone.  I don't know if it is something that is caused by this AT&T dialer, or Windows 2000....or something completely different.  It's not happening to all of the laptop users (we have about 90 of them configured exactly the same way) but just the 6 or 7 of them.  I haven't found a common denominator that sets them apart from the rest.  I'm at my wit's end!

We've recreated the connections, and they usually stick around for a couple of weeks, then they'll suddenly disappear again.  Any help anyone could give me would be wonderful.

Thanks!
Raynne
ASKER CERTIFIED SOLUTION
xnmb

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