asked on Good one for you! MS Outlook2002 credentials issue..
Many of you know me from here at EE. I consider myself an above average "power user" of all things microsoft, and then some, and networking is what I do for a living, but I've hit a snag here that I simply don't understand.
Background: Windows XP, Office XP, Outlook 2002, all updates/service packs up to date. Been working perfectly for almost a year.
Cable broadband home office
I have a hosts file and lmhosts file that allows me direct acess to Exchange server. All I have to do is open Outlook and put in my password at the prompt. Can't get to .pst files that are on the office server, but that's OK for quick-check/send mail.
I have two different VPN's to office to choose from.
PPTP connection to Microsoft IRAS server through corporate official, supported, access.
Cisco IPSEC VPN to PIX firewall (my own that I have exclusive control over) "back-door" (sanctioned by corp IT).
I have been using the Cisco VPN almost exclusively because it is faster. I can access all servers, my desktop, etc with no problem. Open outlook with the VPN open, and I have full access to all folders, everything works perfectly.
Connect via PPTP VPN and everything still works perfectly.
That was before two days ago. The other morning I was dinking around with my system, cleaning out some old files no longer needed, etc. I ran across an old application that I downloaded a long time ago that switches out the logon screen and the startup screens for XP. Application is called LogonUIBootRandomizer.exe.
Rebooted to see what they looked like
PC was stuck in a reboot cycle. As soon as the boot cycle reached the loginui screen, bam! instant reboot every time.
I tried booting into safe mode - no dice
I tried booting with XP CD to recover - no floppy recovery disk
Ended up doing a complete Repair install of XP
Re-ran service packs, updates to XP
Ran into issue running SP1, pointed to Q327101 where /kernel1.exe was in the boot.ini. Removed that, and everything went fine after that.
Performed repair operation on MS Office, checked all online updates:
There are no updates available for download. Your Office products are up-to-date!
Now here's where it gets odd:
Open Oulook with no VPN open, I get "server not available" and no amount of Retrys will get it to open. I can ping the server by name, and by ip address.
Open Outlook with IPSEC VPN open, I get the username prompt, but it won't accept my password "incorrect username or password" error. However, I still have access to all other servers/services using the same domain/username/password.
Open Outlook with the PPTP IRAS connection, I don't get a username/password/domain prompt because that information was passed through with the DUN VPN connection, then I get "server not available", but one Retry and I finally get my mail.
Outlook Express no seems to take a lot longer to load than it did before, but no other issues noted.
Something in the way the credentials are carried across -by Outlook- has been screwed up on this PC and I don't know how to fix it.
BTW, my laptop with the identical configuration still works exactly the way it did, no problems no matter how I connect or don't connect.
I need some ideas!
Background: Windows XP, Office XP, Outlook 2002, all updates/service packs up to date. Been working perfectly for almost a year.
Cable broadband home office
I have a hosts file and lmhosts file that allows me direct acess to Exchange server. All I have to do is open Outlook and put in my password at the prompt. Can't get to .pst files that are on the office server, but that's OK for quick-check/send mail.
I have two different VPN's to office to choose from.
PPTP connection to Microsoft IRAS server through corporate official, supported, access.
Cisco IPSEC VPN to PIX firewall (my own that I have exclusive control over) "back-door" (sanctioned by corp IT).
I have been using the Cisco VPN almost exclusively because it is faster. I can access all servers, my desktop, etc with no problem. Open outlook with the VPN open, and I have full access to all folders, everything works perfectly.
Connect via PPTP VPN and everything still works perfectly.
That was before two days ago. The other morning I was dinking around with my system, cleaning out some old files no longer needed, etc. I ran across an old application that I downloaded a long time ago that switches out the logon screen and the startup screens for XP. Application is called LogonUIBootRandomizer.exe.
Rebooted to see what they looked like
PC was stuck in a reboot cycle. As soon as the boot cycle reached the loginui screen, bam! instant reboot every time.
I tried booting into safe mode - no dice
I tried booting with XP CD to recover - no floppy recovery disk
Ended up doing a complete Repair install of XP
Re-ran service packs, updates to XP
Ran into issue running SP1, pointed to Q327101 where /kernel1.exe was in the boot.ini. Removed that, and everything went fine after that.
Performed repair operation on MS Office, checked all online updates:
There are no updates available for download. Your Office products are up-to-date!
Now here's where it gets odd:
Open Oulook with no VPN open, I get "server not available" and no amount of Retrys will get it to open. I can ping the server by name, and by ip address.
Open Outlook with IPSEC VPN open, I get the username prompt, but it won't accept my password "incorrect username or password" error. However, I still have access to all other servers/services using the same domain/username/password.
Open Outlook with the PPTP IRAS connection, I don't get a username/password/domain prompt because that information was passed through with the DUN VPN connection, then I get "server not available", but one Retry and I finally get my mail.
Outlook Express no seems to take a lot longer to load than it did before, but no other issues noted.
Something in the way the credentials are carried across -by Outlook- has been screwed up on this PC and I don't know how to fix it.
BTW, my laptop with the identical configuration still works exactly the way it did, no problems no matter how I connect or don't connect.
I need some ideas!
Microsoft OfficeMicrosoft Applications
Last Comment
Les Moore
ASKER
Update: Also started getting these Application errors about the same time in the Event log:
The description for Event ID ( 0 ) in Source ( PctSpk ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: PctSpk error: 1063, StartServiceCtrlDispatcher
The description for Event ID ( 0 ) in Source ( PctSpk ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: PctSpk error: 1063, StartServiceCtrlDispatcher
Hmmm I don't know what to tell you at this point lrmoore but I will see what I can find out.
Is there and event ID associated with the DCOM error?
the event is probably 100006 crazy
Have you deleted out the old configuration and tried creating a new connection?
Have you deleted out the old configuration and tried creating a new connection?
ASKER
The event is 10010
I found Q articles 329441, 811428 and 314094 nothing helped.
I'll try creating a new profile and see what that does.
I found Q articles 329441, 811428 and 314094 nothing helped.
I'll try creating a new profile and see what that does.
lrmoore when you run dcomcnfg and drill down to dcom config - go through the property of SENS - you should have 5 entries there.
ASKER
I have 5 entries.
SENS Logon Events
SENS Logon2 Events
SENS Network Events
SENS OnNow Events
SENS Subscriber for EventSystem EventObjectChange Event
A search of the registry for this hex code brought me to the SENS items, too, so maybe your're on the right track...
What now, mistress shek?
SENS Logon Events
SENS Logon2 Events
SENS Network Events
SENS OnNow Events
SENS Subscriber for EventSystem EventObjectChange Event
A search of the registry for this hex code brought me to the SENS items, too, so maybe your're on the right track...
What now, mistress shek?
Have you tried to completely remove office and re-install it instead of doing a repair? Sounds like something funky is going on between DCOM and outlook?
Maybe re-installing completely will fix it? Use eraser2k after uninstalling to make sure there are no registry files or keys left from the old office installation and then re-install.
You can find eraser2k here;
http://www.ahinc.com/support/download/
Maybe re-installing completely will fix it? Use eraser2k after uninstalling to make sure there are no registry files or keys left from the old office installation and then re-install.
You can find eraser2k here;
http://www.ahinc.com/support/download/
Right now I am unsure - I am not sitting at your computer...SENS Dcom object {D3938AB0-5B9D-11D1-8DD2-0
is what I am interested in. I am thinking that this util is just for logging events for that key. Any other errors with ID\source that might parallel this?
Also try this too: (don't ask!) From Outlook go to options | other and uncheck 'enable instant messaging in microsoft outlook'
is what I am interested in. I am thinking that this util is just for logging events for that key. Any other errors with ID\source that might parallel this?
Also try this too: (don't ask!) From Outlook go to options | other and uncheck 'enable instant messaging in microsoft outlook'
ASKER
I have Office 2k2. Is there an "eraser" for it?
IKWYA
ASKER
Disabled IM long time ago, but some of the links allude to it so maybe I'll re-install/upgrade it and try again..
Sort of makes sense with the long delay in opening even Outlook Express.
SENS Subscriber for EventSystem EventObjectChange Event = {D3938AB0-5B9D-11D1-8DD2-0
Sort of makes sense with the long delay in opening even Outlook Express.
SENS Subscriber for EventSystem EventObjectChange Event = {D3938AB0-5B9D-11D1-8DD2-0
You disabled IM - but you also unchecked from within Outlook too?
I thought it might have worked on Office XP as well but I just noticed it's not supported(apparently doesn't work) on XP.
You can remove as many reg files and keys as you can manually(I'm sure you know how :o)
I would still try a complete re-install though, that way you'll have fresh files and DCOM components installed!
It's worth a shot(only takes about 20 mins)
You can remove as many reg files and keys as you can manually(I'm sure you know how :o)
I would still try a complete re-install though, that way you'll have fresh files and DCOM components installed!
It's worth a shot(only takes about 20 mins)
ASKER
Trying the simplest things first. Will resort to total re-install of Office if I have to.
MSN Messenger now enabled in Outlook. Had to download/install latest ver 5.0
Same same, no change in behavior
Outlook Express, however, will not recognize MSN Messenger and still takes a long time to open..
In Internet Explorer, clicking on the MSN Messenger icon does nothing..
Hmmmmm....just keep getting weirder....but I'm thinking it's deeper than just MS Office issue at this point..
MSN Messenger now enabled in Outlook. Had to download/install latest ver 5.0
Same same, no change in behavior
Outlook Express, however, will not recognize MSN Messenger and still takes a long time to open..
In Internet Explorer, clicking on the MSN Messenger icon does nothing..
Hmmmmm....just keep getting weirder....but I'm thinking it's deeper than just MS Office issue at this point..
How about completely disabling IM via gpedit.msc? Under user config | windows components then deselecting it from outlook options?
ASKER
Internet explorer Maint is the only application there...
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It is there lrm - under administrative templates | windows components
ASKER
In Administrative Templates, Do not allow Windows Messenger to run was 'enabled'
Set to 'disabled'
Still no outlook options here.
On an upnote, the PctSpk error is gone. Updated modem driver...
Maybe the problem is that Outlook's supposed to be there, but ain't?
Under User Configuration/Administrati
NetMeeting
Internet Explorer
Windows Explorer
Microsoft managment console
Task Scheduler
Terminal Services
Windows Installer
Windows Messenger
Windows Update
Windows Media Player
Set to 'disabled'
Still no outlook options here.
On an upnote, the PctSpk error is gone. Updated modem driver...
Maybe the problem is that Outlook's supposed to be there, but ain't?
Under User Configuration/Administrati
NetMeeting
Internet Explorer
Windows Explorer
Microsoft managment console
Task Scheduler
Terminal Services
Windows Installer
Windows Messenger
Windows Update
Windows Media Player
NO NO NO - From Outlook XP menu go to options | other and uncheck 'enable instant messaging in microsoft outlook'
ASKER
Now Outlook Express opens quicker, but with a 2nd instance of Windows Messenger (4.7)
No change to Outlook's behavior.
No change to Outlook's behavior.
Do it from computer configuration in gpedit - disable windows messenger and do not automatically start windows messenger
ASKER
Done
No change to Outlook behavior.
Going down for total re-install of MS Office in 30 if we don't find something else.
If that don't fix it, total reinstall of XP with new hard drive... that ought to do it! Got a 120GB drive sitting here doing nothing anyway...
No change to Outlook behavior.
Going down for total re-install of MS Office in 30 if we don't find something else.
If that don't fix it, total reinstall of XP with new hard drive... that ought to do it! Got a 120GB drive sitting here doing nothing anyway...
ASKER
Too bad Microsoft can't be as simple as a Cisco router or PIX firewall!
Is outlook your default mail client? run this switch outlook.exe /checkclient
ASKER
Yes, it is default client.
running with /checkclient switch does not change the behavior.
Just to recap the behavior:
No VPN open: Server not available
IPSEC VPN: password prompt is almost instant, password not accepted
PPTP VPN: no password prompt, Server not available, 1xRetry and it opens. No password prompt because credentials carried with DUN.
running with /checkclient switch does not change the behavior.
Just to recap the behavior:
No VPN open: Server not available
IPSEC VPN: password prompt is almost instant, password not accepted
PPTP VPN: no password prompt, Server not available, 1xRetry and it opens. No password prompt because credentials carried with DUN.
Did you reboot?
ASKER
yep - - 2,3,4 times...
Try this before uninstall/reinstall in 5 mins!
search this key in registry: {D3938AB0-5B9D-11D1-8DD2-0
then export to backup. Next modify both InProc32 and LocalServer32 to empty strings. (to test)
search this key in registry: {D3938AB0-5B9D-11D1-8DD2-0
then export to backup. Next modify both InProc32 and LocalServer32 to empty strings. (to test)
ASKER
>InProc32 and LocalServer32
Can't find either one...
Can't find either one...
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BTW them particular keys would point the path to the sens32.dll (I think that is the correct name)
You have to search entire registry F3 key until done -
[HKEY_LOCAL_MACHINE\SOFTWA
@="C:\\WINDOWS\\System32\\
I am missing inproc32
do your thing with office now! Ciao~
[HKEY_LOCAL_MACHINE\SOFTWA
@="C:\\WINDOWS\\System32\\
I am missing inproc32
do your thing with office now! Ciao~
Wowwww...you guys have been at this for a while eh!
If the Office re-install doesn't do it, you can just install the O/S over top while keeping the file system intact, so you won't have to re-install your other apps.
If the Office re-install doesn't do it, you can just install the O/S over top while keeping the file system intact, so you won't have to re-install your other apps.
ASKER
Well, total uninstall/reinstall of MS office plus SP1 then SP2 and no change.
I think that the re-install of the OS over top was the first thing I did, and most likely what screwed everything up. All I really needed to do was edit the boot.ini, but nooooooooo, I didn't figure that out until after the re-install and I was trying to load XPSP1 and got an error pointing me to Q327101...
That's when Outlook started misbehaving...
Next step, total fresh install of XP.... tomorrow....need more beer tonight!
I think that the re-install of the OS over top was the first thing I did, and most likely what screwed everything up. All I really needed to do was edit the boot.ini, but nooooooooo, I didn't figure that out until after the re-install and I was trying to load XPSP1 and got an error pointing me to Q327101...
That's when Outlook started misbehaving...
Next step, total fresh install of XP.... tomorrow....need more beer tonight!
Bummer...What did you need to edit in the boot.ini file?
Is it possible that after you're system froze and you needed to "repair" the O/S, and office, that you're SIDs got messed up and the exchange server didn't recognize you're credentials?
Maybe just taking the system off the domain and re-joining might have fixed it?
Is it possible that after you're system froze and you needed to "repair" the O/S, and office, that you're SIDs got messed up and the exchange server didn't recognize you're credentials?
Maybe just taking the system off the domain and re-joining might have fixed it?
ASKER
had to remove /kernel1.exe from the boot.exe per that Q article.
I don't think the SID had anything to do with it, the system was never in the domain to start with. That's why I get presented with the password dialog to log in to anything. Everything accepts my login except Exchange, but it accepts the DUN passthrough credentials when I connect PPTP. EVERYTHING else works perfectly.
I don't think the SID had anything to do with it, the system was never in the domain to start with. That's why I get presented with the password dialog to log in to anything. Everything accepts my login except Exchange, but it accepts the DUN passthrough credentials when I connect PPTP. EVERYTHING else works perfectly.
Did you restore the ntoskrnl.bak that the LogonUIBootRandomizer.exe program asked you to create when you installed it? I doubt that has anything to do with you're exchange problem but I was just asking?
ASKER
no ntoskrnl.bak file found. Several versions all different than the initial distribution CD version.
Actually installed the program a long time age, just never used it till the other day.
Shek,
Curious: what does IKWYA mean?
Actually installed the program a long time age, just never used it till the other day.
Shek,
Curious: what does IKWYA mean?
search for a lounge thread that mentions shekerra and hair
Strange...when I read the info on LogonUIBootRandomizer.exe at the following link, it asks you to create an ntoskrnl.bak from you're ntoskrnl.exe and copy the new downloaded ntoskrnl.exe to the same folder.
To restore back to the original boot screen you delete the current and restore the .bak
http://members.tripod.com/sgllthemes/themes/themes.htm
How about copying a fresh ntoskrnl.exe ?
To restore back to the original boot screen you delete the current and restore the .bak
http://members.tripod.com/sgllthemes/themes/themes.htm
How about copying a fresh ntoskrnl.exe ?
ASKER
Same ntoskrnl.exe version is running on my laptop
Both are identical version:
Bytes 1.924.608
Modified 12/02 4:38:40 PM
File ver 5.1.2600.1150 (xpsp2.021108-1929)
Both are identical version:
Bytes 1.924.608
Modified 12/02 4:38:40 PM
File ver 5.1.2600.1150 (xpsp2.021108-1929)
ASKER
If I saw this:
These screens are NOT compatible with Windows XP Service Packs. Make sure your computer does not have service packs installed before installing boot screens.
I would never have tried it.... DOH!
Just finishing up SP1 on complete new install of XP, next up installing OfficeXP on this new XP partition.
Setting up a dual boot so I can always go back to the "bad" one and try out some suggestions...
These screens are NOT compatible with Windows XP Service Packs. Make sure your computer does not have service packs installed before installing boot screens.
I would never have tried it.... DOH!
Just finishing up SP1 on complete new install of XP, next up installing OfficeXP on this new XP partition.
Setting up a dual boot so I can always go back to the "bad" one and try out some suggestions...
ASKER
Update:
Total re-install of the whole package, updates, etc. I'm now happily back where I want to be with everything working perfectly. And I went from a 6G drive to a 120G drive - wooohooo!
I still have the other install available to boot into if anyone has any more suggestions. It's not critical any more, but I sure am curious and willing to try anything with it now...
Total re-install of the whole package, updates, etc. I'm now happily back where I want to be with everything working perfectly. And I went from a 6G drive to a 120G drive - wooohooo!
I still have the other install available to boot into if anyone has any more suggestions. It's not critical any more, but I sure am curious and willing to try anything with it now...
After you repaired the O/S from CD did you re0install XP SP1?
ASKER
Yes, twice. Once from Windows update, then again from downloads after I re-installed everything else.
ASKER
I have since hosed up this problem install totally with Longhorn demo..., then ran sfc /scannow woops...
Since I can't work on it at all, I might as well get this Q taken care of and reward the effort at least.
Thanks!
Since I can't work on it at all, I might as well get this Q taken care of and reward the effort at least.
Thanks!
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service SENS with arguments "" in order to run the server:
{D3938AB0-5B9D-11D1-8DD2-0