Try disabling Norton Antivirus (if that's what you use).  Right-click on  the icon down by the clock, choose disable. try the install again.  repeat to re-enable, or reboot.

If you us another antivirus, have to figure out how to disable it then try the install

Is it for any installshield based program,  or a particular one.   What program is causing the problem

Try this

http://support.microsoft.com/default.aspx?scid=kb;en-us;q311203

If it is for all installations I would try restoring copies of stdole32.tlb and oleaut32.dll from your windows CD in win9x or winme..

Its a problem with the installation software - not your PC

The application is written in InstallShield Version 6.01 and is a known bug.

See Set StatusWindow bug here:
http://www.installsite.org/pages/en/bugs_is60.htm

The installer is attempting to use the MSXML.DOMDocument object, but it does not exist or is not registered. The installer assumes that the customer has msxml.dll present on their machine which contains this object. The installer chose the original msxml version, because it is present by default on all of their supported OS versions (and service packs). The fix is to reregister msxml.dll, after which you should able to complete the install.

First check if the file exists on your system (in your windows system folder).  If so you need to reregister it.  Depending upon your OS winreg32 msxml.dll should work.  If your not sure how to reregister dll files repost here for further help.  If it's not there install it from your OS CD (again if you need help repost).

Let us know how you're getting on

Good luck!

M :o)
 

rebelsmed: I use AVG, and I tried disabling...doesn't work. thanks anyway.  
 
helpnet: I already read this article. I tried, but still doesn't work. I'm using winXP Pro.  
I'll try to restore these files from winxp CD...but I'm not sure about it (maybe works only in win95 or me)

Another ideas?
 
Thx anyway,  
Kholl.  

And for those who haven't yet spotted it - of course I meant regsvr32 msxml.dll  !!
Sorry - brain fried!

M :o)

do you have adminstrator privilage on the XP?

Mark.

Delete the Install Shield folder in C:\Program Files\Common Files\

Install this
http://www.microsoft.com/com/dcom/dcom98/download.asp 

MASQUERAID: ok, my system has msxml.dll (registered), i use the IXMLDOMElement and  DOMDocument from this typelibrary in my vb apps. Thanks anyway, another idea?

rebelsmed: I'm the adminstrator.

Thx,
Kholl.

spiderfix: I already tested it. thx anyway.

C:\Program Files\Common Files\InstallShield\Engine
right-click the engine folder and delete it, install this...
http://support.installshield.com/kb/files/Q108312/ikernelupdate.exe

Other:
Have you got Windows XP Hotfix Q328310 installed?

spiderfix:
this folder was already deleted...

ikernelupdate displayed an error when installing:
"An installation support file could not be installed.
Non registered Interface"

hotfix? not yet. What does this patch (Q328310) correct?

Q328310
http://www.microsoft.com/downloads/details.aspx?displaylang=en&familyid=12476141-064b-48e4-9c34-d0b3198170fd

regedit and delete
HKEY_CLASSES_ROOT\CLSID\{00020420-0000-0000-C000-000000000046}\InprocServer32
inside there is a InprocServer32 key, you may see corrupted text as the dword...delete the
InprocServer32 key (not the "folder")

ok, Q328310 installed!


There's no corrupted text:

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\CLSID\{00020420-0000-0000-C000-000000000046}]
@="PSDispatch"

[HKEY_CLASSES_ROOT\CLSID\{00020420-0000-0000-C000-000000000046}\InprocServer]
@="ole2disp.dll"

[HKEY_CLASSES_ROOT\CLSID\{00020420-0000-0000-C000-000000000046}\InprocServer32]
@="oleaut32.dll"
"ThreadingModel"="Both"

Delete anyway?

does some relation?

https://www.experts-exchange.com/questions/20707392/Virus.html#9132890

https://www.experts-exchange.com/questions/20707349/COM-Problem.html#9131244

Don't  delete that reg key, no.

Have you tried a repair of Windows XP?

Twices!

In Run...
type

%systemroot%\system32\oobe\msoobe.exe /a

What does it say?

Windows already activated. Click Ok to exit.

Right now, all the InstallShield installers (I think only version 6.0) display:  

'Interface not registered'

I read about some Installshield problems. Some errors are related with DCOM previlegies, but I can't configure DCOM (COM+) because it doesn't open:
https://www.experts-exchange.com/questions/20707349/COM-Problem.html#9131244

KhollAD,
No comment has been added lately (130 days), so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area for this question:

RECOMMENDATION: Award points to oterrada http:#9343534

Please leave any comments here within 7 days.

-- Please DO NOT accept this comment as an answer ! --

Thanks,

turn123
EE Cleanup Volunteer

Deleting the Engine folder in C:\Program Files\Common Files\InstallShield\Engine and then re-installing the kernel file from www.installshield.com as per spiderfix's suggestion worked for me.

Tom