We help IT Professionals succeed at work.

Loss of Microsoft Office applications after installing sp3

theotheodorou
on
4,021 Views
Last Modified: 2012-06-21
On a windows 2000 computer I installed sp3, however after restart, taskbar shortcuts where missing, and Office applications would not run from start /programs/application (word, excel etc). I am prompted
"This application must be installed to run, please run set up from the location where you originally installed the application"

Other applications incl IE and Outlook express are fine.

Comment
Watch Question

This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
BillDLGeneral Factotum
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Author

Commented:
will attempt comments from spiderman and bkoehler-mpr first as soon as the user returns from work...... however there are a couple of points:

Initial installation disc's may be missing (though still have the serial code and proof of purchase).
Office is no longer in the add/remove program in control panel

What is the best way of uninstalling office 2000?

Commented:
to uninstall you can navigate to C:\windown\programe files and delete office there, i would of said goto add remove, but like you say it's not there.
H
WadskiIT Director
CERTIFIED EXPERT

Commented:
Its probably something as simple as you logged in initially as Administrator and now you are logged in under a different account.  Have a look at Control Panel/ User Accounts and see if you had been logged on as a different user.

WadskiIT Director
CERTIFIED EXPERT

Commented:
Its probably something as simple as you logged in initially as Administrator and now you are logged in under a different account.  Have a look at Control Panel/ User Accounts and see if you had been logged on as a different user.

BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
Eraser2K.exe?
CERTIFIED EXPERT
Top Expert 2007
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Commented:
There is a known bug if you upgrade Windows 2000 to SP3

Use this link to solve the Office products from not opening:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;324906

It gives detailed instructions on what you need to do
No comment has been added lately, so it's time to clean up this TA.
I will leave the following recommendation for this question in the Cleanup topic area:

Split: spiderfix {http:#9150667} & bkoehler-mpr {http:#9150894} & BillDL {http:#9152251} & SysExpert {http:#9162322}

Please leave any comments here within the next seven days.
PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

paullamhkg
EE Cleanup Volunteer
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
Thank you paullamhkg and modulo

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions