Service Pack 4

Dear Experts,

I have just cleaned a laptop of several viruses including the nachi virus.  After cleaning the virus I could not run the windows update feature and wierd features such as cut and paste did not seem to function.  I downloaded the latest service pack and ran it.

Now I am getting the window installer popping up everytime I try to run an applicaiton asking for the Office XP professional CD.  I place the CD in and it tells me that it cannot find the proret.msi file.

I noticed also that the mcafee is no longer a working program.

Does anyone have a suggestion here. I am leaning toward reinstallation of the OS but would like to avoid it if I can.


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Maybe your system being infected with virus?

go to this sites to scan for virus...

Online virus scan:
Symantec (norton)

Housecall Online Scan

PC Pitstop Virus Scan
Our free Web-based virus scan uses Panda Software's award-winning technology and virus list. We're checking against the "wildlist," the roughly 200 viruses that are most prevalent in the world in a given month



Free AV software



Adware, Spyware and other unwanted "mailware" - and how to remove them

Removal Tools (Freeware)

SpyBot S&D searches your harddisk for so-called spy- or adbots;

Run SpyBot



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Repair/Restore window?(backup ur data....just in case..)

Repairing, Recovering, and Restoring an Installation of Windows 2000;EN-US;268106

How to Perform an In-Place Upgrade of Windows 2000;EN-US;292175
To perform an in-place upgrade of Windows 2000:
Insert the Windows 2000 Setup CD into the CD-ROM drive, start the computer, and then press a key

to start from the CD-ROM.
On the Windows 2000 Setup screen, press ENTER to run the To set up Windows 2000 now, press Enter

Click Accept to accept the License Agreement.
Setup should now detect your installation. NOTE: If the Setup program does not detect a previous

installation but just continues to the partitioning screen, there is a problem. An in-place

upgrade may not be possible.

When you are prompted to repair the existing Windows 2000 installation, press R. Windows 2000

Setup performs an in-place upgrade of the existing installation. Note that you might lose some of

your customized settings for the system files.

HOW TO: Backup, Edit, and Restore the Registry in Windows 2000;EN-US;322755
Pete LongTechnical ConsultantCommented:
This is a retail/Enterprise issue (I think)


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ReggieMAuthor Commented:

Thank you for all of the links.

I have scanned the machine several times including NAI's scanning tool.

I will check out some of these links.

I seem to be able to go the windows update page now and I am trying to update several components of Windows.

We have had this problem several times, thease are the aftermath, of the virus, some virus cause more damage when they are removed then they did just being on there. your best bet is to just uninstall office and you AV and reinstall them, this is not an issue with teh SP its self just the devistation left by the virus
ReggieMAuthor Commented:

Thank you for the information.  I reinstalled Office XP Pro and that seemed to fix the issue of the installer coming up every time I launched an MS product.

The Anti-virus program does not function now.  I cannot remove it and it would not re-install.  I am now gettting several error messages from it including one that states mcstvbi.exe was unable to load common libraries.  

I do not know if you have come accross this with the viruses or not.  I am using Mcafee corporate edition Virusscan.

I have my user working on the machine right now because the person had to get some work done but I am concerned.  I have sent an email to NAI but they are just swamped right now.

Well again thank you both for the assistance.  

ReggieM ,
Im asuming this PC is networked, get on a working PC, map a drive to \\Infectedcomputer\c$, and run the scan remotely

I had a problem, the user had disabled the auto detect, the computer got infected and atatched itsself to the Mcafee files and mcafee could not remove them,
check for files in C:\Quarenteen some files may not have been cleaned just moved.

also try this


My sense of this is that a virus has come and gone, leaving quite a bit of damage in its wake.  Some of the viruses recently have messed with anti-virus software, to varying degrees of success.

I believe you would save time in the long run if you did an OS reinstall.  That way, you are also assured of having a clean system with no issues in the woodwork waiting to bite your user...

Rob StoneCommented:
Run SFC /SCANNOW to replace and damaged windows files.
ReggieMAuthor Commented:

Can you give me a little more information on this utility?

I am at my ends with this situation.  I am most likely going to have to reinstall the OS but it is my bosses machine and he is very finicky.  

Well if you see this and can let me know I would be appreciative.

Pete LongTechnical ConsultantCommented:
Does windows 2000  have SFC????

ReggieMAuthor Commented:

Thankyou for the help.

I ended up nuking the machine.
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Windows 2000

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